Customer Service Representative

4 weeks ago


Sumner, Washington, United States LKQ Full time

Job Summary: As a Customer Service Representative at LKQ, you will be responsible for communicating directly with distribution centers and customers to ensure accuracy in documentation, information, and services. This role requires excellent written and verbal communication skills, as well as the ability to work well with others.

Key Responsibilities:

  • Handle customer inquiries and provide quality service via phone and email.
  • Utilize call center functions to ensure timely and effective communication with customers.
  • Collaborate with distribution centers to ensure accuracy in documentation and services.
  • Stay up-to-date on all aspects of product inventory, data entry, invoicing, cancellations, credits, and customer service inquiries.
  • Generate sales from online leads and assume other duties as assigned.

Requirements:

  • High School graduate required.
  • Excellent written and verbal communication skills.
  • Ability to work well with others.
  • Knowledge of Microsoft Office software.

Working Conditions:

  • This position requires sitting, standing, bending, and lifting.
  • Must be physically able to lift boxes weighing approximately 30 lbs.
  • Must have the ability to work under conditions of frequent interruptions and be attentive to details.


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