Automotive Sales Representative

12 hours ago


Troy, Missouri, United States Plaza Tire Service Full time
Job Description:

As a Service Advisor at Plaza Tire Service, you will play a vital role in promoting and selling all products and services offered by our company. This includes working closely with our automotive technicians to accurately identify and verify customer service needs. Your primary responsibilities will include:

  • Promptly greeting customers in a professional and courteous manner both in person and on the telephone.
  • Listening to and thoroughly documenting customer concerns; inspecting vehicles and referring to service history to accurately identify and verify customer service needs.
  • Recommending services according to appropriate level of knowledge and communicating any additional recommendations to the customer.
  • Promoting the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Providing customers with accurate quotes that include cost and time of completion for the services approved by the customer.
  • Following proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conducting post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Tracking all new returns, core returns, and warranty parts for individual customers.

Qualifications:

The ideal candidate will possess a high school diploma or equivalent and prior experience as a Service Advisor or in a sales or customer service role. A valid driver's license is also required. Additionally, you must be able to work a minimum of five days per week, including Saturdays. We offer a competitive weekly pay, tuition reimbursement, paid vacation and sick time, six paid holidays, medical, dental, and vision insurance, life insurance, a 401(k) retirement savings plan with company match, and discounted services on personal and immediate family vehicles. We are an equal opportunity employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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