Patient Care Management Leader

2 weeks ago

Greensboro, North Carolina, United States Cone Health Employee Health & Wellness Full time
Overview
The Clinical Specialty Coordinator is accountable for overseeing patient care management within a specific program or designated workgroup. This role is pivotal in identifying and achieving program objectives and outcomes while adhering to regulatory and professional standards. The coordinator is committed to fostering a cost-effective, innovative, and customer-centric service environment.

This position entails providing leadership in training, clinical oversight, and competency completion, serving as a vital resource for management in daily operations.


Talent Pool:
Nursing

Responsibilities
Employs the nursing process to deliver exceptional patient care. Exhibits comprehensive knowledge of unit practices, current issues, trends, and technology/instrumentation. Ensures daily coordination of procedures, guaranteeing the availability of all necessary resources for their specialty. Demonstrates expertise across all staffing roles and provides technical support within their specialty. Aids colleagues by offering feedback on prioritizing actions and anticipating patient care needs. Delivers direct patient care through the application of the nursing process, consistently gathering and analyzing patient and significant other data. Records initial assessments, ongoing evaluations, and patient response evaluations.

Develops, revises, and documents care plans, including discharge planning, in collaboration with patients, their families, and healthcare providers.

Exhibits proficiency in administering and monitoring therapeutic interventions for complex patients, becoming a sought-after resource for this expertise.

Assists in identifying and resolving quality improvement issues related to patient care. Implements interventions that uphold patient dignity, privacy, and safety.

Provides leadership in achieving departmental organizational goals and objectives. Facilitates and monitors ongoing activities to ensure compliance with regulatory standards. Demonstrates accountability and knowledge regarding departmental and organizational objectives. Promotes departmental philosophy while nurturing a positive, supportive, and collegial work environment. Aids in the development and monitoring of program and clinical outcomes, recommending enhancements as necessary. Coordinates departmental orientation, continuing education, and clinical development initiatives. Monitors and reports compliance with departmental policies and procedures. Evaluates team performance and delivers constructive feedback. Capable of assuming a leadership role and managing emergency situations.

Participates in performance improvement initiatives. Operationalizes the quality improvement/performance improvement program for the department. Facilitates staff education and engagement in performance improvement activities. Regularly communicates customer satisfaction results, recommending and implementing plans to enhance satisfaction. Investigates departmental incidents and incorporates findings into practice, coaching and mentoring others accordingly. Identifies opportunities for quality improvement processes and participates in their design and implementation.

Assists in the selection and management of specialty areas and resources for a defined workgroup. Participates in personnel selection and supervision. Aids in performance appraisal completion. Generates and participates in developing departmental schedules and managing daily staffing operations. Assists with staff assignments and patient throughput. Investigates budgetary variances and documents staffing discrepancies. Provides input for the annual budget process. Monitors and maintains departmental cost-containment strategies, identifying and implementing measures to reduce operational costs.

Demonstrates effective conflict resolution and negotiation skills. Fosters a positive, supportive, and professional work environment free from disruptive behavior. Engages in all professional relationships with compassion and respect for the inherent dignity, worth, and uniqueness of every individual. Adheres to the Chain of Command for assistance with unresolved issues and conflict resolution. Seeks and provides constructive feedback, engaging in peer-to-peer feedback and mediation as necessary. Promotes effective conflict resolution.

Qualifications

EDUCATION: Bachelor’s degree in Nursing required; Master’s degree preferred in Nursing.

A Master’s degree in a health-related field with certification in a nursing specialty may be considered in lieu of a Master’s in Nursing.


EXPERIENCE: Minimum of two (2) years of clinical experience in the specialty area required; three (3) years as an RN preferred.

LICENSURE/CERTIFICATION/REGISTRY/LISTING: REQUIRED

RN | Registered Nurse licensed in North Carolina or a Compact state.
BLS (CPR) - American Red Cross or AHA Healthcare Provider

Certification in a clinical specialty as defined by National Certification requirements is required within two (2) years of hire into the Clinical Specialty Coordinator position.


PREFERRED
ACLS | Advanced Cardiovascular Life Support
PALS | Pediatric Advanced Life Support
Advanced Trauma Life Support (ATLS) preferred.

  • Patient Care Assistant

    2 weeks ago

    Greensboro, North Carolina, United States Life Care Centers of America Full time

    Patient Care Assistant at Life Care Centers of AmericaLife Care Centers of America is seeking compassionate individuals to become part of our team as Patient Care Assistants. If you have a commitment to delivering exceptional care to patients, this role may be an excellent fit for you.Key Responsibilities:Support patients with bathing, personal hygiene, meal...

  • Patient Care Administrative Manager

    2 weeks ago

    Greensboro, North Carolina, United States Cone Health Full time

    Overview:The Nursing Administrative Coordinator is responsible for managing administrative functions to ensure adherence to organizational standards while coordinating nursing services across various departments to optimize patient care delivery.This role operates with a high degree of autonomy, ensuring effective operational processes involving patients,...

  • Patient Care Coordinator

    2 weeks ago

    Greensboro, North Carolina, United States The Oral Surgery Institute of the Carolinas Full time

    Job OverviewSalary: $20-$26Position SummaryThe ideal Patient Care Coordinator is a compassionate and energetic professional who excels in delivering exceptional service. A successful candidate will have extensive experience in client relations, a comprehensive understanding of insurance processes, and the ability to manage multiple tasks in a dynamic...

  • Chronic Care Management Registered Nurse

    2 weeks ago

    Greensboro, North Carolina, United States Care N Care Insurance Company of North Carolina Full time

    Job OverviewThe Chronic Care Management Registered Nurse plays a pivotal role in overseeing members with high-risk chronic conditions. This position is under the guidance of the Director of Care Management and focuses on enhancing patient education, supporting self-management, and ensuring timely access to healthcare services to optimize both quality and...

  • Nurse Care Manager

    4 days ago

    Greensboro, North Carolina, United States Interim HealthCare - Charlotte, NC Full time

    Job SummaryWe are seeking a skilled Registered Nurse to join our team at Interim HealthCare - Charlotte, NC. As a healthcare industry leader, we provide in-home care services to individuals of all ages with a variety of healthcare needs.Key ResponsibilitiesProvide comprehensive and quality nursing care to our clients in accordance with their individualized...

  • Medical Assistant

    5 days ago

    Greensboro, North Carolina, United States Bethany Medical Full time

    About the Role:Bethany Medical, a leading independent multi-specialty group in Central North Carolina, is seeking a highly motivated and detail-oriented Medical Assistant to join our team. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our healthcare professionals in delivering high-quality...

  • School Nurse

    1 week ago

    Greensboro, North Carolina, United States Thrive Skilled Pediatric Care Full time

    Position OverviewWe are seeking dedicated and compassionate School Nurses to join our team at Thrive Skilled Pediatric Care. As a leader in pediatric home health services, we are committed to providing exceptional care for medically complex children.Key HighlightsCompetitive Weekly CompensationUp to 80 Hours of Paid Time Off AnnuallyJob ResponsibilitiesAs a...

  • Dental Assistant II

    2 days ago

    Greensboro, North Carolina, United States St. Claire Regional Medical Center Full time

    Job Summary:The Dental Assistant II - Patient Care Specialist at St. Claire Regional Medical Center assists the dentist with examinations, treatments, and procedures to maintain patient comfort, safety, and to facilitate patient care. This role requires a high level of clinical expertise and attention to detail, ensuring that patients receive the highest...

  • Patient Intake Coordinator

    2 weeks ago

    Greensboro, North Carolina, United States Care N Care Insurance Company of North Carolina Full time

    Job OverviewPOSITION SUMMARYKEY RESPONSIBILITIESThe individual in this role will be responsible for:Authorization Request Management:Execute precise data entry with a focus on minimizing errors. Ensure that all received documents are accurately recorded in the system.Provide prompt verbal and/or written notifications regarding determinations to both...

  • Dental Assistant II

    1 week ago

    Greensboro, North Carolina, United States St. Claire Regional Medical Center Full time

    Job Summary:The Dental Assistant II - Patient Care Specialist at St. Claire Regional Medical Center assists the dentist with examinations, treatments, and procedures to maintain patient comfort, safety, and to facilitate patient care. This role requires a high level of clinical expertise and attention to detail, ensuring that patients receive the highest...

  • Guest Services Representative at ARI Apartment Management

    1 week ago

    Greensboro, North Carolina, United States ARI Apartment Management Full time

    Job OverviewPosition: Front Desk AssociateABOUT ARI APARTMENT MANAGEMENTWith a commitment to excellence, ARI Apartment Management has established itself as a leader in the property management sector. Our focus is on delivering high-quality living experiences through innovative solutions and exceptional service.WHY JOIN ARI APARTMENT MANAGEMENT?Privately...

  • Physical Therapist I

    7 days ago

    Greensboro, North Carolina, United States Cone Health Full time

    Job Summary:Cone Health is seeking a skilled Physical Therapist I to join our team. As a Physical Therapist I, you will play a vital role in evaluating patients' physical abilities, developing personalized treatment plans, and implementing therapeutic interventions to optimize functional abilities.Key Responsibilities:Evaluate patients' physical abilities,...

  • Senior Operations Manager

    2 weeks ago

    Greensboro, North Carolina, United States One Medical Full time

    About One MedicalOne Medical is revolutionizing primary care by making it more affordable, accessible, and enjoyable for everyone. We are dedicated to transforming healthcare to enhance the experience for patients, providers, employers, and health networks alike. Our comprehensive in-office and 24/7 virtual care services, along with on-site labs and...

  • Dental Assistant

    3 days ago

    Greensboro, North Carolina, United States Dental Associates Group Full time

    About UsDental Associates Group is a reputable dental practice in Greensboro, committed to delivering exceptional patient care and a positive work environment.Job SummaryWe are seeking a skilled and dedicated Dental Assistant to join our team. As a key member of our staff, you will play a vital role in ensuring the smooth operation of our dental...

  • Dental Assistant

    4 days ago

    Greensboro, North Carolina, United States Kids Dental Brands Full time

    Job SummaryWe are seeking a highly skilled and dedicated Dental Assistant to join our team at Kids Dental Brands. As a Dental Assistant, you will play a vital role in providing exceptional patient care and supporting our dental team in delivering high-quality services.Key ResponsibilitiesWork closely with dentists to provide chair-side assistance and perform...

  • Senior Operations Manager

    2 weeks ago

    Greensboro, North Carolina, United States One Medical Full time

    About One MedicalOne Medical is a primary care provider that is redefining the healthcare landscape by making quality care more accessible, affordable, and enjoyable. Our mission is to transform healthcare, enhancing the experience for patients, providers, employers, and health networks alike. With our integrated in-office and 24/7 virtual care services,...

  • Dental Care Specialist

    5 days ago

    Greensboro, North Carolina, United States Grandover Village Dental Care Full time

    About Grandover Village Dental CareGrandover Village Dental Care is a unique dental practice that offers a supportive environment for dentists to deliver exceptional patient care. As a supported office of Heartland Dental, we provide a comprehensive network of resources and expertise to help our dentists succeed.Job SummaryWe are seeking a skilled General...

  • Dental Care Specialist

    5 days ago

    Greensboro, North Carolina, United States Grandover Village Dental Care Full time

    About Grandover Village Dental CareGrandover Village Dental Care is a unique dental practice that offers a supportive environment for dentists to deliver exceptional patient care. As a supported office of Heartland Dental, we provide a comprehensive network of resources and expertise to help our dentists succeed.Job SummaryWe are seeking a skilled General...

  • Construction Project Leader

    2 weeks ago

    Greensboro, North Carolina, United States The Christman Company Full time

    Become a Key Player at The Christman CompanyAre you seeking a fulfilling career with a reputable leader in the construction industry? The Christman Company is on the lookout for skilled Construction Project Leaders to manage extensive commercial building initiatives.Key Responsibilities:As a Construction Project Leader, your role will encompass:Guiding and...

  • Care Center Team Leader

    2 months ago

    Greensboro, North Carolina, United States Truist Full time

    The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.Need...