Client Relations Specialist

1 week ago

Balch Springs, Texas, United States Community Choice Financial Family of Brands Full time

Position Overview:

As a Customer Service Representative, you will leverage your enthusiasm for business and community engagement alongside your dedication to customer satisfaction to foster meaningful connections. You will play a crucial role in our Store Operations team, demonstrating your commitment by embracing learning and training opportunities that will propel your career forward. We are committed to supporting your development by providing resources to enhance your skill set, transforming your passion into a fulfilling career.

Key Responsibilities:

Deliver an outstanding customer experience throughout the entire loan or pawn process by informing consumers and making tailored recommendations based on their financial circumstances.

Assist with customer account management by processing payments, overseeing, and coordinating customer appointments.

Achieve performance metrics set by the Company by utilizing business-to-business partnership opportunities, securing referrals, and engaging in community events.

Build and nurture customer relationships to generate new business, sustain store profitability, and enhance brand loyalty and recognition.

Conduct accurate vehicle appraisals using the designated assessment tools.

Input and maintain customer data in the Point-of-Sale system with precision and integrity.

Ensure compliance with Company policies and procedures, as well as local, state, and federal regulations.

Utilize your personal vehicle for bank deposits and other Company-related tasks during the workday.

Adapt efficiently in a fast-paced environment, managing multiple tasks effectively to meet both individual and team performance goals.

Employ strong interpersonal skills to communicate and collaborate with customers and Team Members at all levels.

Availability for a full-time work schedule with regular in-person attendance, including limited Saturday hours, is essential for this role. A full-time schedule entails a minimum of 40 hours per week.

*Store hours, schedules, and/or minimum hour requirements may vary at the discretion of the Company. Consult with your recruiter for the latest hourly expectations.

Qualifications:

  • High School Diploma or equivalent is required.
  • Experience in customer service, sales, or retail is preferred.
  • Exceptional verbal and written communication skills.
  • Proficiency in using phone systems, Point of Sale, Microsoft Office, and other relevant software.
  • A valid driver's license, auto insurance, and a personal vehicle for use during work hours (mileage will be reimbursed).
  • Must be at least 18 years of age (19 in Alabama).
  • A background check is required (in accordance with applicable law).
  • Physical demands for this position may include: remaining stationary, moving within and outside the store, lifting or moving up to 25 pounds, and operating mechanical controls such as a keyboard.

Preferred Qualifications and Skills:

  • Associate degree or higher is advantageous.
  • Bilingual proficiency in English and Spanish is a plus and may be necessary for specific locations.

What We Offer:

Our Benefits Include:

  • A comprehensive training program for new hires.
  • Access to an extensive learning management system filled with e-learning modules and training programs aimed at enhancing your professional and personal growth.
  • Opportunities for career advancement based on performance.
  • Multiple medical insurance coverage options, all including free telemedicine and medical spending account (HSA/FSA) options.
  • Traditional 401(k) and Roth 401(k) retirement plans with a generous Company matching program.
  • Company-sponsored life and AD&D insurance.
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance.
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment).
  • A diverse culture and inclusive environment.

**Benefits are subject to change without notice. Specific benefits are governed by the terms and conditions of the applicable plan documents.

About Us:

Community Choice Financial Family of Brands is one of the largest title lending companies in the nation, assisting thousands of individuals daily in obtaining the cash they require through title loans/pawns and, in select states, personal loans. Since our inception in 1998, we have expanded to over 900 locations across 14 states.

The information provided here is not intended to be an exhaustive list of the duties and responsibilities of the job, nor is it meant to be an all-encompassing list of the skills and abilities required to perform the job. The Company reserves the right to revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.

Important: The Community Choice Financial Family of Brands will never request banking or payment information during the interview or hiring process, nor will we conduct interviews via text message. Any official email correspondence will originate from our designated domains. In-store positions are in-person only.

The Community Choice Financial Family of Brands is dedicated to fostering an inclusive workplace free from discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law. We encourage candidates from all backgrounds to apply. CCFI Companies, LLC is an equal-opportunity employer.

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