Client Support Specialist I

2 weeks ago


Dripping Springs, Texas, United States Conduent State & Local Solutions, Inc Full time


**Position: Customer Service Associate (Onsite Role)**
**Compensation:** $15.00/HR & $16.00/HR for Bilingual Candidates
**Benefits:** Comprehensive Benefits Package & Weekends Off
**Training:** 3 Weeks of PAID Training

**Overview:**

As a Customer Service Associate, you will be the initial point of contact for our client's customers, addressing inquiries related to their accounts. Your role will involve actively listening to customers and utilizing your service experience, enthusiasm, and creativity to fulfill their needs, ensuring a superior experience in every interaction.

In this capacity, you will assist customers with their account-related issues through various communication channels, including phone, email, and online inquiries, while delivering outstanding service.


Key Responsibilities:

- Address all customer inquiries related to tolling and administration by leveraging knowledge gained during training and available resources.
- Identify customer needs to provide complete and accurate information.
- Execute necessary transactions using mainframe or web-based applications.
- Submit research requests in a clear and precise manner.
- Maintain comprehensive knowledge of company and client programs, policies, and technologies.
- Communicate effectively with empathy and warmth.
- Adhere to confidentiality standards and regulations to ensure information is shared only with authorized personnel.
- Support other roles during peak workloads or absences.


What We Offer:

- Full-Time Employment
- Starting hourly rate of $15.00 from day one.
- Weekends OFF
- Paid Training
- Opportunities for Career Advancement
- Comprehensive Benefit Options
- Positive Work Environment


Ideal Candidates Will Have:

- The ability to articulate complex information clearly to ensure customer comprehension.
- A strong work ethic and effective communication skills, both written and verbal.
- Proficient problem-solving abilities.
- Previous customer service experience.
- The capability to navigate multiple applications and research solutions efficiently.
- A passion for assisting others and guiding them to optimal solutions.
- A calm demeanor for resolving conflicts and customer issues.
- The ability to work in a structured environment while managing high call volumes.
- Commitment to 100% attendance during the training period.


Requirements:

- Must be at least 18 years of age.
- High School Diploma or equivalent is required.
- Successful completion of a criminal background check.
- Passing of a customer care assessment.

Join a rapidly expanding organization that supports your career aspirations.

Conduent provides a variety of employee benefits, including health insurance, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).

The estimated salary range for this role is $minimum $ $midpoint.$15.00.



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