Branch Manager Assistant

6 days ago

Stevensville, Maryland, United States Queenstown Bank of Maryland. Full time
Job Summary

This position is responsible for assisting and supporting the Branch Manager in the administration, supervision, and daily operation of a full-service branch office. Ensuring the branch operates in compliance with established policy procedures and achieves superior service standards for customers.

Key Responsibilities
  • Assists customers in selecting various accounts, products, and services available from the Bank; recognizes opportunities to offer customers products/services that may add value to their banking relationship.
  • Assists business customers with online banking, cash management, business debit cards, overdraft DDA lines of credit, and merchant card services.
  • Provides overrides, check approvals, and quality control of transactions and documents processed by Tellers, Head Tellers, and CSRs.
  • Interviews loan applicants and assists customers in completing consumer credit applications for non-mortgage loan products.
  • Refers mortgage and commercial loan requests to the Regional Lending Team.
  • Assumes responsibility for various branch functions in the absence of staff members or in overload situations.
  • Assists in attaining established Bank goals through active participation in sales programs.
  • Provides leadership, training, and support to colleagues.
  • Assists with performance evaluations that are timely and constructive.
  • Coordinates communication with branch staff.
  • Participates in internal committees/projects.
  • Oversees and assists with the preparation of all branch reports for approval by manager.
  • Adheres to Bank policies and procedures required by federal and state statutes, laws, and regulatory rules.
  • Adheres to Company's Safety and Security Policies and Procedures.
  • Adheres to Company's behavioral standards and Core Values, which are Trust, Customer Commitment, Teamwork, Excellence, and Performance.
  • Performs other duties as assigned by management.
Requirements
  • High school diploma or GED required, college degree in Business preferred.
  • Three years of branch banking experience with one year of supervisory experience required.
  • Intermediate experience, knowledge, and training in branch operation activities, terminology, and products and services.
  • Strong knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
  • Proficient in Microsoft Office specifically Word, Excel, and Outlook.
  • Excellent organizational, communication, and time management skills.
  • Demonstrated ability to cross-sell and explain Bank products and services with confidence and authority.
  • Excellent interpersonal and professional leadership skills.
  • Ability to remain professional and composed under pressure.
  • Exceptional listening skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
Physical Demands and Work Environment
  • Mobility sufficient to perform activities required of position, including travel to branch locations.
  • Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
  • Ability to actively engage in necessary communications with both internal and external customers.
Company Benefit Offerings
  • Medical, Dental, and Vision insurance.
  • Paid Time Off (PTO).
  • 12 Paid Holidays (including Birthday).
  • 401K retirement plan with company match.
  • Employer-paid life insurance.
  • Employer-paid disability insurance.
  • Voluntary life and disability insurance.
  • Employee Assistance Program.

Queenstown Bank of Maryland is an Affirmative Action/Equal Opportunity Employer. Queenstown Bank of Maryland is an E-Verify participant.

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