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Branch Operations Supervisor

2 months ago

Stevensville, Maryland, United States Queenstown Bank of Maryland. Full time
Exciting Career Opportunity at Queenstown Bank of Maryland

Become Part of a Team Dedicated to Community Development

This position entails assisting the Branch Manager in managing the daily functions of a comprehensive banking branch. Key duties include ensuring adherence to institutional policies, delivering outstanding customer service, and mentoring staff on operational procedures.

Primary Responsibilities:

  • Guide clients in choosing suitable accounts and services
  • Assist business clients with a variety of banking requirements
  • Authorize transactions and verify precision
  • Conduct consumer credit evaluations and handle applications
  • Direct loan inquiries to the Regional Lending Team
  • Contribute to achieving sales targets through proactive engagement
  • Provide guidance and training to team members
  • Ensure the accuracy and timeliness of branch reports
  • Comply with bank policies and regulatory standards
  • Implement safety and security measures
  • Carry out additional responsibilities as assigned

Qualifications:

  • High school diploma or equivalent required
  • A minimum of 3 years of experience in branch banking, including 1 year in a supervisory role
  • Familiarity with banking regulations and operational procedures
  • Competence in Microsoft Office applications
  • Excellent communication and organizational skills
  • Ability to promote Bank products effectively
  • Strong leadership and interpersonal skills
  • Ability to maintain composure in high-pressure situations
  • Outstanding listening and prioritization abilities

Employee Benefits:

  • Comprehensive Medical, Dental, and Vision coverage
  • Paid Time Off and recognized Holidays
  • 401K retirement plan with employer matching
  • Life and disability insurance fully covered by the employer
  • Employee Assistance Program available

Queenstown Bank of Maryland is an Equal Opportunity Employer.