Banking Operations Assistant Manager

6 days ago


Stevensville, Maryland, United States Queenstown Bank of Maryland. Full time
Job Description

Queenstown Bank of Maryland: A Leader in Community Banking

Join Our Team of Dedicated Professionals

This position is responsible for assisting and supporting the Branch Manager in the administration, supervision, and daily operation of a full-service branch office. Ensuring the branch operates in compliance with established policy procedures and achieves superior service standards for customers. Trained in all branch operational elements; and trains and coaches staff members to ensure operational accuracy.

Duties and Responsibilities:
  • Assists customers in their selection of various accounts, products, and services available from the Bank; recognizes opportunities to offer customers products/services that may add value to their banking relationship
  • Assists business customers with online banking, cash management, business debit cards, overdraft DDA lines of credit, and merchant card services
  • Provides overrides, check approvals, and quality control of transactions and documents processed by Tellers, Head Tellers & CSRs
  • Interviews loan applicants and assists customers in the completion of consumer credit applications for non-mortgage loan products
  • Refers mortgage and commercial loan requests to the Regional Lending Team
  • Assumes responsibility for various branch functions in the absence of staff members or in overload situations
  • Assists in attaining established Bank goals through active participation in sales programs
  • Provides leadership, training, and support to colleagues
  • Assists with performance evaluations that are timely and constructive
  • Coordinates communication with branch staff
  • Participates in internal committees/projects
  • Oversees and assists with the preparation of all branch reports for approval by manager
  • Adheres to Bank policies and procedures required by federal and state statutes, laws, and regulatory rules
  • Adheres to Company's Safety and Security Policies and Procedures
  • Adheres to Company's behavioral standards and Core Values, which are Trust, Customer Commitment, Teamwork, Excellence, and Performance
  • Performs other duties as assigned by management
Qualifications:
  • High school diploma or GED required, college degree in Business preferred
  • Three years of branch banking experience with one year of supervisory experience required
  • Intermediate experience, knowledge, and training in branch operation activities, terminology, and products and services
  • Strong knowledge of related state and federal banking compliance regulations, and other Bank operational policies
  • Proficient in Microsoft Office specifically Word, Excel, and Outlook
  • Excellent organizational, communication, and time management skills
  • Demonstrated ability to cross-sell and explain Bank products and services with confidence and authority
  • Excellent interpersonal and professional leadership skills
  • Ability to remain professional and composed under pressure
  • Exceptional listening skills
  • Ability to prioritize tasks and to delegate them when appropriate
Physical Demands and Work Environment:
  • Mobility sufficient to perform activities required of position, including travel to branch locations
  • Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
  • Ability to actively engage in necessary communications with both internal and external customers
Company Benefit Offerings:
  • Medical, Dental, and Vision insurance
  • Paid Time Off (PTO)
  • 12 Paid Holidays (including Birthday)
  • 401K retirement plan with company match
  • Employer-paid life insurance
  • Employer-paid disability insurance
  • Voluntary life and disability insurance
  • Employee Assistance Program

Queenstown Bank of Maryland is an Affirmative Action / Equal Opportunity Employer. Queenstown Bank of Maryland is an E-Verify participant.



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