Banking Operations Assistant Manager
6 days ago
Queenstown Bank of Maryland: A Leader in Community Banking
Join Our Team of Dedicated Professionals
This position is responsible for assisting and supporting the Branch Manager in the administration, supervision, and daily operation of a full-service branch office. Ensuring the branch operates in compliance with established policy procedures and achieves superior service standards for customers. Trained in all branch operational elements; and trains and coaches staff members to ensure operational accuracy.
Duties and Responsibilities:- Assists customers in their selection of various accounts, products, and services available from the Bank; recognizes opportunities to offer customers products/services that may add value to their banking relationship
- Assists business customers with online banking, cash management, business debit cards, overdraft DDA lines of credit, and merchant card services
- Provides overrides, check approvals, and quality control of transactions and documents processed by Tellers, Head Tellers & CSRs
- Interviews loan applicants and assists customers in the completion of consumer credit applications for non-mortgage loan products
- Refers mortgage and commercial loan requests to the Regional Lending Team
- Assumes responsibility for various branch functions in the absence of staff members or in overload situations
- Assists in attaining established Bank goals through active participation in sales programs
- Provides leadership, training, and support to colleagues
- Assists with performance evaluations that are timely and constructive
- Coordinates communication with branch staff
- Participates in internal committees/projects
- Oversees and assists with the preparation of all branch reports for approval by manager
- Adheres to Bank policies and procedures required by federal and state statutes, laws, and regulatory rules
- Adheres to Company's Safety and Security Policies and Procedures
- Adheres to Company's behavioral standards and Core Values, which are Trust, Customer Commitment, Teamwork, Excellence, and Performance
- Performs other duties as assigned by management
- High school diploma or GED required, college degree in Business preferred
- Three years of branch banking experience with one year of supervisory experience required
- Intermediate experience, knowledge, and training in branch operation activities, terminology, and products and services
- Strong knowledge of related state and federal banking compliance regulations, and other Bank operational policies
- Proficient in Microsoft Office specifically Word, Excel, and Outlook
- Excellent organizational, communication, and time management skills
- Demonstrated ability to cross-sell and explain Bank products and services with confidence and authority
- Excellent interpersonal and professional leadership skills
- Ability to remain professional and composed under pressure
- Exceptional listening skills
- Ability to prioritize tasks and to delegate them when appropriate
- Mobility sufficient to perform activities required of position, including travel to branch locations
- Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
- Ability to actively engage in necessary communications with both internal and external customers
- Medical, Dental, and Vision insurance
- Paid Time Off (PTO)
- 12 Paid Holidays (including Birthday)
- 401K retirement plan with company match
- Employer-paid life insurance
- Employer-paid disability insurance
- Voluntary life and disability insurance
- Employee Assistance Program
Queenstown Bank of Maryland is an Affirmative Action / Equal Opportunity Employer. Queenstown Bank of Maryland is an E-Verify participant.
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