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Automotive Call Center Representative

2 months ago

McDonough, Georgia, United States Bellamy Strickland Chevrolet Buick GMC Full time
Job Summary:

Bellamy Strickland Chevrolet Buick GMC is seeking a highly skilled and customer-focused individual to fill the role of Automotive Call Center Agent. This is a full-time, hourly position with the potential to earn commission on top of a competitive hourly rate.

Key Responsibilities:
  • Provide exceptional customer service and respond to inbound calls in a professional and positive manner.
  • Listen to customer inquiries and provide accurate and timely information regarding vehicle sales, service, and test drives.
  • Schedule appointments for customers and follow up to confirm appointments and address any questions or concerns.
  • Maintain accurate customer records and update customer information in the dealership's database.
  • Meet or exceed sales targets and call volume goals.
  • Collaborate with team members and departments to ensure a seamless customer experience.
  • Utilize customer relationship management (CRM) tools to track and manage customer interactions.
  • Stay up-to-date on product knowledge and dealership promotions.
Requirements:
  • High school diploma or equivalent.
  • Previous customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced and dynamic environment.
  • Strong computer skills, including proficiency with Microsoft Office and CRM tools.
  • Familiarity with the automotive industry and terminology a plus.
  • Ability to work flexible hours, including evenings and weekends.
Equal Opportunity Employer:

Bellamy Strickland Chevrolet Buick GMC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.