Patient Service Representative

2 months ago


McDonough, Georgia, United States North American Dental Group Full time

Transforming the Dental Experience

We are a dynamic dental service organization, North American Dental Group, seeking a skilled Patient Service Representative to join our team. As a key member of our Patient Service Center, you will play a vital role in delivering exceptional patient care and support.

Key Responsibilities:

  • Provide top-notch customer service to patients via phone and other communication channels.
  • Present offers and promotions to patients to enhance their dental experience.
  • Overcome patient objections to schedule appointments and ensure timely follow-up.
  • Schedule a high volume of appointments while maintaining accurate records.
  • Utilize product knowledge to showcase solutions and services offered by our dental practices.
  • Manage sensitive and critical information with discretion and adhere to company policies and regulations.
  • Collect and update missing or outdated patient information.
  • Meet and exceed department key performance indicators.
  • Work collaboratively with practice teams to resolve patient concerns and issues.

Requirements:

  • 2+ years of experience in customer service or a related field.
  • Proficiency in Microsoft Office products, including Word, Excel, and Outlook.
  • Strong computer skills, including 45+ WPM and ability to multitask.
  • Reliable high-speed internet and a private workspace from home.

Benefits:

  • A comprehensive benefits package, including 401k.
  • Competitive paid time off for full-time and part-time team members.
  • Opportunities for career growth and continuing education.
  • A professional and flexible work environment that fosters individuality and excellence.

About Us:

We are an equal opportunity employer, committed to diversity and inclusion. Our team is comprised of individuals with diverse skills and personalities, united by a shared passion for delivering exceptional patient care. If you are a motivated and organized individual with a passion for customer service, we encourage you to apply.



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