Patient Service Representative
2 months ago
Transforming the Dental Experience
We are a dynamic dental service organization, North American Dental Group, seeking a skilled Patient Service Representative to join our team. As a key member of our Patient Service Center, you will play a vital role in delivering exceptional patient care and support.
Key Responsibilities:
- Provide top-notch customer service to patients via phone and other communication channels.
- Present offers and promotions to patients to enhance their dental experience.
- Overcome patient objections to schedule appointments and ensure timely follow-up.
- Schedule a high volume of appointments while maintaining accurate records.
- Utilize product knowledge to showcase solutions and services offered by our dental practices.
- Manage sensitive and critical information with discretion and adhere to company policies and regulations.
- Collect and update missing or outdated patient information.
- Meet and exceed department key performance indicators.
- Work collaboratively with practice teams to resolve patient concerns and issues.
Requirements:
- 2+ years of experience in customer service or a related field.
- Proficiency in Microsoft Office products, including Word, Excel, and Outlook.
- Strong computer skills, including 45+ WPM and ability to multitask.
- Reliable high-speed internet and a private workspace from home.
Benefits:
- A comprehensive benefits package, including 401k.
- Competitive paid time off for full-time and part-time team members.
- Opportunities for career growth and continuing education.
- A professional and flexible work environment that fosters individuality and excellence.
About Us:
We are an equal opportunity employer, committed to diversity and inclusion. Our team is comprised of individuals with diverse skills and personalities, united by a shared passion for delivering exceptional patient care. If you are a motivated and organized individual with a passion for customer service, we encourage you to apply.
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