Patient Service Representative
5 days ago
About the Role
We are seeking a highly skilled and motivated Patient Service Representative to join our team at North American Dental Group. As a key member of our Patient Service Center, you will play a vital role in delivering exceptional patient care and support to our dental practices.
Key Responsibilities
- Provide exceptional customer service to patients via phone and other communication channels
- Present offers and promotions to patients to drive engagement and loyalty
- Overcome objections and schedule appointments with patients
- Utilize product knowledge to showcase solutions and services offered by our practices
- Work with practice teams to resolve patient concerns and issues in a timely manner
- Manage sensitive and critical information with discretion and confidentiality
- Meet and exceed department key performance indicators
- Perform other special projects and responsibilities as assigned
Requirements
- 2+ years of experience in customer service or a related field
- Strong computer skills, including proficiency in Microsoft Office products
- Ability to multitask and work in a fast-paced environment
- Reliable high-speed internet and a private workspace from home
What We Offer
- A comprehensive benefits package, including 401k
- Competitive paid time off for full-time and part-time team members
- Opportunities for career growth and continuing education
- A professional and flexible work environment that values individuality and teamwork
About North American Dental Group
We are a dynamic and growing dental service organization dedicated to transforming the dental experience. Our mission is to put every patient first, every visit. We are committed to delivering exceptional patient care and support to our dental practices, and we are seeking like-minded individuals to join our team.
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