Service Manager Midwest

14 hours ago


Romeoville, Illinois, United States Aerzen USA Corporation Full time
Job Description

Aerzen USA Corporation is seeking a highly skilled Service Manager to lead our Midwest Region team. As a key member of our After-Sales team, you will be responsible for providing leadership and direction to our field service and repair technicians, ensuring exceptional customer service and driving business growth.

Key Responsibilities:
  • Provide leadership and technical support to field service and repair technicians, ensuring they have the necessary tools and resources to deliver high-quality service.
  • Develop and implement strategies to grow the Midwest Region, working closely with the Regional Sales/Service Director and Director, After-Sales.
  • Manage effective field service scheduling and reporting, ensuring customer requirements are met in a timely manner.
  • Collaborate with other Regional Service Managers to optimize resource utilization across the US.
  • Actively involved in the interview and hiring process of new team members.
  • Develop and maintain a qualified and trained staff, ensuring compliance with applicable Federal, State, and Local regulations.
  • Respond to off-hour emergency calls on a rotating basis.
Requirements:
  • Bachelor's Degree in a technical or business-related field, or equivalent work experience.
  • 5-7 years of related experience, with advanced knowledge of ERP systems (Navision/Business Central) and CRM software (Salesforce).
  • Excellent communication and leadership skills, with the ability to work effectively in a team environment.
  • Strong analytical and problem-solving skills, with the ability to prioritize tasks and manage multiple projects.

Aerzen USA Corporation is an equal opportunity employer, committed to diversity and inclusion. We offer a competitive salary, generous health benefits, and a comprehensive benefits package. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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