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Service Advisor
2 months ago
Romeoville Toyota is seeking a highly motivated and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring exceptional customer satisfaction and driving business growth.
Key Responsibilities- Customer Interaction: Meet and greet service customers promptly, providing a professional and courteous experience.
- Administrative Support: Assist Service Advisors and provide administrative assistance as needed, ensuring seamless communication and efficient workflow.
- Interdepartmental Liaison: Facilitate communication between the service, sales, and parts departments, fostering a collaborative environment.
- Documentation and Record-Keeping: Manage all required paperwork and records, preparing documentation as needed to ensure accuracy and compliance.
- Product Knowledge: Continuously learn about product updates, features, accessories, and inventory, providing expert knowledge to customers.
- Customer Satisfaction: Prioritize customer satisfaction, ensuring that every interaction meets or exceeds expectations.
- Goal Setting and Achievement: Establish personal goals aligned with dealership standards, devising strategies to meet or exceed productivity targets.
- Training and Development: Attend service meetings and training sessions as required, staying up-to-date on industry developments and best practices.
- Company Policies and Procedures: Adhere to all company policies and procedures, performing other duties as assigned.
- No Experience Necessary: We welcome candidates with no prior experience, as we provide comprehensive training and development opportunities.
- Service or Hospitality Experience: Previous experience in the service or hospitality industry is a plus, but not required.
- Automotive Experience: Familiarity with the automotive industry is a plus, but not necessary.
- Availability: Must be able to work weekends and be available for flexible scheduling.
- Personal Qualities: Engaging, inquisitive, and curious, with an over-aggressive/always willing to help attitude.
- Drive and Passion: Must have the drive, passion, and confidence to succeed in a fast-paced environment.
- Communication Skills: Excellent verbal and written communication skills, with the ability to work well in a process-driven environment.
- Professional Appearance: Maintain a professional appearance and work ethic, with a strong commitment to customer satisfaction.
- Self-Starter and Self-Motivator: Must be a self-starter and self-motivator, with a desire to learn and grow in a dynamic environment.
- Bilingual: Bilingual skills are a plus, but not required.
- 401(k) Plan: Eligible for a 401(k) plan with company matching.
- Dental Insurance: Comprehensive dental insurance coverage.
- Employee Discount: Enjoy discounts on company products and services.
- Flexible Schedule: Flexible scheduling to accommodate your needs.
- Health Insurance: Comprehensive health insurance coverage.
- Life Insurance: Eligible for company-paid life insurance.
- Paid Time Off: Enjoy paid time off for vacation and holidays.
- Professional Development Assistance: Opportunities for professional development and growth.
- Referral Program: Participate in our referral program and earn rewards.
- Retirement Plan: Eligible for a retirement plan with company matching.
- Vision Insurance: Comprehensive vision insurance coverage.
