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Service Operations Leader
2 months ago
Position Overview:
The Service Operations Leader plays a pivotal role in overseeing the field service team, ensuring excellence in service delivery and operational efficiency. This position is integral to the success of our service initiatives and involves comprehensive management of service projects, financial oversight, and team leadership.
Key Responsibilities:
- Revenue Enhancement: Drive growth in service revenue by fostering strong relationships with key clients and identifying new sales opportunities.
- Team Management: Lead and mentor a team of skilled service technicians, ensuring they are well-equipped to meet customer needs.
- Contract Negotiation: Engage with clients to negotiate service contracts that align with company objectives.
- Strategic Improvement: Implement innovative strategies to enhance service delivery and operational processes.
- Data Analysis: Monitor and analyze performance metrics to support continuous improvement initiatives.
- Cost Management: Evaluate and optimize costs to maintain healthy profit margins.
Leadership Development:
Utilize a people-centric leadership approach to inspire and motivate the team. This includes:
- Creating and executing training programs to enhance team skills.
- Conducting regular performance evaluations and providing constructive feedback.
- Identifying and addressing skill gaps to foster professional growth.
Qualifications:
A Bachelor's degree in a relevant field combined with substantial experience in service management. Proficiency in Microsoft Office Suite and basic CAD knowledge is essential. Strong organizational, planning, and communication skills are critical for success in this role.
Ideal Candidate Attributes:
The successful candidate will possess a competitive spirit, a strong sense of initiative, and a commitment to achieving results. They will be adept at engaging with diverse stakeholders and demonstrating exceptional problem-solving abilities.
Barry-Wehmiller is committed to fostering a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply, as we believe that varied perspectives drive innovation and excellence.
