Service Operations Manager

2 weeks ago


Romeoville, Illinois, United States The Leaders Lab Full time
Position Overview:

As a Service Operations Manager, you will oversee a customer-focused Sales Service team. Your role will be pivotal in ensuring high levels of customer satisfaction and operational efficiency.

Key Responsibilities:
  • Recruiting and managing the performance of a dedicated team.
  • Providing leadership to foster a safe and productive work environment.
  • Resolving customer-related issues effectively and efficiently.
  • Training team members on effective sales strategies.
  • Maintaining strong relationships with clients through goodwill visits.
  • Achieving targets related to sales, profitability, inventory, and payroll.
  • Managing budgets and addressing operational challenges that impact service delivery.

Work Schedule:
You will primarily work in an office setting, Monday through Friday, from 7:30 AM to 5:00 PM, with no evening, weekend, or holiday shifts. Your time will be divided between leading a team of 8-15 Sales Service Representatives (SSR) and engaging in administrative tasks such as leadership strategy meetings, training sessions, group calls, onboarding, and conducting interviews.

Team Dynamics:
SSR's act as account managers, delivering various products and services to our clientele. You will leverage your leadership abilities and business acumen to mentor and support the SSR team through comprehensive training and development initiatives. You will work closely with a Service Supervisor, who will assist in coaching and guiding the team, ensuring a collaborative approach to leadership.

In this role, you will play a crucial part in shaping the success of the service team and enhancing customer experiences.

  • Romeoville, Illinois, United States Belletirecareers Full time

    **Job Summary:**Belle Tire is seeking a highly motivated and experienced Automotive Service and Retail Manager to lead our retail and service operations in Romeoville, IL.**Key Responsibilities:**Lead local efforts to drive brand recognition and ensure Belle Tire's culture is reinforced throughout the store.Build and maintain strong customer...


  • Romeoville, Illinois, United States Barry-Wehmiller Group Full time

    Position Overview:The Service Operations Leader plays a pivotal role in overseeing the field service team, ensuring excellence in service delivery and operational efficiency. This position is integral to the success of our service initiatives and involves comprehensive management of service projects, financial oversight, and team leadership.Key...


  • Romeoville, Illinois, United States GEODIS Group Full time

    Customer Service RepresentativeJob Category: OperationsPosition Overview:The Customer Service Representative plays a crucial role in ensuring customer satisfaction by addressing inquiries, processing orders, and resolving complaints in a timely and professional manner.Key Responsibilities:Engage with customers through various communication channels including...


  • Romeoville, Illinois, United States Tri City Foods Full time

    About the RoleWe are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Tri City Foods. As an Assistant Restaurant Manager, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated employees.Key ResponsibilitiesLeadership and...


  • Romeoville, Illinois, United States Fusion Transport Full time

    Job DescriptionFusion Transport is a leading provider of customized supply chain solutions with over 40 years of industry experience. We are a rapidly growing company with a nationwide presence, offering a range of services including asset management, brokerage, and warehousing.We are seeking an experienced Warehouse Manager to oversee all aspects of our...


  • Romeoville, Illinois, United States Total Staffing Solutions Full time

    Job SummaryTotal Staffing Solutions is seeking a highly skilled Warehouse Operations Manager to oversee the efficient shipping and receiving of products, as well as manage the maintenance of warehouse equipment. This is a temporary-to-permanent position on the 1st shift, with a starting pay rate of $24.00 per hour.Key ResponsibilitiesAssist and lead...


  • Romeoville, Illinois, United States Senior Star Full time

    Culinary Operations ManagerJob Category: FOOD & BEVERAGE Requisition Number: SOUSC02583Job OverviewThe Culinary Operations Manager plays a pivotal role in overseeing all kitchen activities and functions in the absence of the Food and Beverage Director. This position is dedicated to delivering exceptional quality in food preparation, presentation, and timely...


  • Romeoville, Illinois, United States Pizza Hut Full time

    About the RoleWe are seeking a skilled and experienced Restaurant Operations Manager to join our dynamic team at Pizza Hut.Key ResponsibilitiesLeadership: Provide guidance and direction to restaurant staff to ensure exceptional customer service and a positive work environment.Strategic Planning: Develop and implement plans to drive sales growth, improve...


  • Romeoville, Illinois, United States Five Star Parks and Attractions Full time

    Job SummaryThe Food and Beverage Supervisor position is a key role in ensuring the success of our operations at Five Star Parks and Attractions. As a member of our management team, you will assist the Operations Managers and General Manager in overseeing the daily operations of our food and beverage services.Key ResponsibilitiesAssist in overseeing the daily...


  • Romeoville, Illinois, United States PSG Global Solutions Careers Full time

    Job DescriptionJob Title: Bilingual Warehouse LeadJob Summary:We are seeking a highly skilled and experienced Bilingual Warehouse Lead to join our team at PSG Global Solutions Careers. The successful candidate will be responsible for planning, directing, and coordinating efficient shipping and receiving of all products, as well as managing the full building...


  • Romeoville, Illinois, United States Catapult Full time

    We are seeking a seasoned and accomplished Manufacturing Operations Manager to spearhead our engineering team in driving innovation and operational excellence at Catapult.As Manufacturing Operations Manager, you will be instrumental in driving the success of Label Manufacturing initiatives by managing resources, fostering teamwork, and ensuring alignment...


  • Romeoville, Illinois, United States Scene 75 Romeoville Entertainment Center Full time

    Job DescriptionJob Summary:We are seeking a highly skilled and experienced Business Operations Manager to join our team at Scene 75 Romeoville Entertainment Center. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our entertainment center, ensuring that our guests have an exceptional experience.Key...


  • Romeoville, Illinois, United States Ryder System Full time

    Job Summary:We are seeking a highly skilled and experienced Warehouse Supervisor to join our team at Ryder System. As a key member of our Supply Chain Solutions division, you will be responsible for overseeing the day-to-day operations of our warehouse, ensuring that all logistics processes meet company standards and customer service specifications.Key...

  • Service Manager

    5 days ago


    Romeoville, Illinois, United States The Leaders Lab Full time

    Job Summary:The Service Manager will directly manage a customer-facing Sales Service team, responsible for hiring and managing the overall performance of the team, providing leadership, and fostering a safe working environment.Key Responsibilities:Manage a team of Sales Service Representatives (SSRs) to achieve sales, profit, inventory, and payroll...


  • Romeoville, Illinois, United States Domino's Franchise Full time

    Position: Assistant Operations ManagersThe following general overview pertains to all Assistant Operations Managers. Please review the detailed information outlined below.Job Responsibilities1. Manage all operational equipment effectively.2. Organize and transfer ingredients from the delivery area to storage, workstations, and walk-in coolers.3. Prepare food...


  • Romeoville, Illinois, United States Matheson Tri-Gas Full time

    HyCO Cluster Operations Manager As the Cluster Operations Manager for HyCO, you will oversee the comprehensive management of all operational responsibilities within the cluster. Your role will include: 1. **Coordination of Maintenance**: Ensure all maintenance tasks are effectively managed within the cluster. 2. **Operational Oversight**: Collaborate with...


  • Romeoville, Illinois, United States MAT Holdings Full time

    Job SummaryWe are seeking a highly skilled and experienced Warehouse Operations Manager to join our team at MAT Holdings. As a key member of our operations team, you will be responsible for overseeing the efficient processing of freight, ensuring accurate and timely receipt of shipments, and maintaining a safe and organized warehouse environment.Key...


  • Romeoville, Illinois, United States Matheson Tri-Gas Full time

    Job SummaryWe are seeking a highly skilled and experienced HyCO Cluster Operations Manager to join our team at Matheson Tri-Gas. The successful candidate will be responsible for coordinating all HYCO Operations responsibilities in the Cluster, including coordination of HYCO Maintenance responsibilities, coordination of Operations of Cluster items with the...


  • Romeoville, Illinois, United States Cencora Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Operations Manager to lead our warehouse operations at Cencora. As a key member of our team, you will be responsible for planning, coordinating, and managing warehouse operations in a large, high-volume, and highly automated facility.Key ResponsibilitiesManage the warehouse operations,...


  • Romeoville, Illinois, United States Planet Forward Full time

    Position: Senior Engineering Operations ManagerCompensation: $125,000Incentives: 20% Quarterly BonusWork Arrangement: On-Site RoleThis position entails overseeing both Process Engineering and Manufacturing Engineering within the operational facility. The team consists of 7 Process Engineers and 7 Manufacturing Engineers when fully staffed. The Senior...