Service Operations Manager
2 weeks ago
As a Service Operations Manager, you will oversee a customer-focused Sales Service team. Your role will be pivotal in ensuring high levels of customer satisfaction and operational efficiency.
Key Responsibilities:
- Recruiting and managing the performance of a dedicated team.
- Providing leadership to foster a safe and productive work environment.
- Resolving customer-related issues effectively and efficiently.
- Training team members on effective sales strategies.
- Maintaining strong relationships with clients through goodwill visits.
- Achieving targets related to sales, profitability, inventory, and payroll.
- Managing budgets and addressing operational challenges that impact service delivery.
Work Schedule:
You will primarily work in an office setting, Monday through Friday, from 7:30 AM to 5:00 PM, with no evening, weekend, or holiday shifts. Your time will be divided between leading a team of 8-15 Sales Service Representatives (SSR) and engaging in administrative tasks such as leadership strategy meetings, training sessions, group calls, onboarding, and conducting interviews.
Team Dynamics:
SSR's act as account managers, delivering various products and services to our clientele. You will leverage your leadership abilities and business acumen to mentor and support the SSR team through comprehensive training and development initiatives. You will work closely with a Service Supervisor, who will assist in coaching and guiding the team, ensuring a collaborative approach to leadership.
In this role, you will play a crucial part in shaping the success of the service team and enhancing customer experiences.
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