Customer Service Ambassador
2 days ago
**Welcome to Red Roof**
**Job Title:** Front Desk Rep
**Job Summary:** We are seeking a highly motivated and customer-focused individual to join our front desk team as a Front Desk Rep. As a Front Desk Rep, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.
**Key Responsibilities:**
- Welcome and assist guests with their stay, including checking in/out, wake-up calls, and handling guest concerns and requests
- Take reservation requests and make adjustments to reservations as needed
- Work with Hotel Management and other team members to provide an excellent guest experience
- Use our front desk computer system to complete customer transactions and run reports
- Communicate with the housekeeping team to be aware of room availability or guests
**Requirements:**
- HS Diploma or equivalent work experience
- 1-2 years in a previous customer service position
- Basic office skills (i.e. math, cash handling, computer skills, etc.)
**What We Offer:**
At Red Roof, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.
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