Phone-based Client Experience Manager

6 days ago


Milton, Washington, United States Kanon Electric Inc Full time
Kanon Electric Inc is seeking a Phone-based Client Experience Manager to manage inbound customer communications and drive customer satisfaction. As a key member of our team, you will maintain extensive product knowledge and consult with customers to ensure they successfully leverage our services based on their unique needs.

This role offers a competitive salary of up to $60K, as well as great benefits including full health, dental, vision, retirement, life/disability, and PTO. With growth potential and continual training & education, you'll have opportunities to develop your skills and advance in your career.

Responsibilities include managing inbound customer communications, consulting on customer success, maintaining working product knowledge, and tracking interactions in our CRM system. Requirements include 1-2 years of experience supporting client success on the phone, excellent written and verbal communication skills, dependability, and ability to address complaints and issues with effective solutions and a positive attitude.

We are an Equal Opportunity Employer.

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