Customer Service Ambassador

3 days ago


Milton, Washington, United States Kanon Electric Full time
Overview: Kanon Electric is a family-owned and operated business dedicated to the electrical industry. We owe our growth and success to the loyalty of our customers. Our team is looking for a Customer Service Representative to join our Milton office.

Compensation: The estimated annual salary for this role is $60,000, with great benefits including full health, dental, vision, retirement, life/disability, and PTO.

Job Description: This person will drive customer satisfaction by fielding inquiries on the phone, addressing pain points, and maintaining extensive product knowledge. They will manage inbound customer communications, consult on customer success, maintain working product knowledge, and track interactions in CRM.

Responsibilities:
  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests, and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic.
  • Track interactions in CRM - Record customer interactions in the internal system for cross-functional awareness and relationship development.

Requirements:
  • 1-2 years of proven experience in supporting client success on the phone.
  • Excellent written and verbal communication skills.
  • Dependable - Hours are M-F 8 am - 5 pm.
  • Ability to address complaints and issues with effective solutions and a positive attitude.
  • Passion for delighting customers with an above-and-beyond service.
  • Excellent time-management and prioritization skills.
  • Familiarity with CRM system.
  • Ability to pass a background check and drug screening.


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