Service Delivery Coordinator

4 days ago


Milton, Washington, United States Kanon Electric Full time
Kanon Electric Overview: Established in 2006, Kanon Electric has grown into a respected player in the electrical industry, driven by our dedication to customer loyalty and satisfaction. Our staff is seeking a skilled Customer Service Representative to contribute to our success in the Milton office.

Compensation and Benefits: The annual salary for this position is approximately $60,000, accompanied by a generous benefits package featuring health, dental, vision, retirement, life/disability, and PTO coverage. Additionally, we offer training and growth opportunities to help you excel in your career.

Key Responsibilities:
  • Respond promptly to customer inquiries and concerns via phone and email.
  • Collaborate with customers to develop tailored solutions to meet their unique needs.
  • Maintain current product knowledge to ensure accurate and informed assistance.
  • Utilize CRM tools to record and analyze customer interactions.

Essential Qualifications:
  • Prior experience in customer-focused roles, preferably with telephone support experience.
  • Exceptional written and verbal communication skills.
  • Able to commit to regular working hours (Monday to Friday, 8 am to 5 pm).
  • Proven ability to address customer complaints and issues efficiently.
  • Dedication to delivering exceptional customer experiences.
  • Proficiency in CRM software.
  • Clearance to undergo a background check and drug screening.


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