Phone Based Resolution Expert

3 days ago


Point Pleasant Beach, New Jersey, United States Atlantic Offshore Fishery Full time

Atlantic Offshore Fishery is seeking a Phone Based Resolution Expert to join our customer service team. In this role, you will be responsible for communicating with customers to resolve issues and concerns, while providing exceptional customer service experiences.

Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex issues and provide tailored solutions
  • Develop and maintain knowledge of our products and services to provide accurate information to customers

We offer a competitive salary of $52,000 - $62,000 per year, depending on experience, as well as opportunities for growth and development in a dynamic and supportive environment.

Requirements:
  • High school diploma/GED required; previous experience in a similar role preferred
  • Strong proficiency in using computers and customer management software
  • Exceptional phone and verbal communication skills
  • Ability to work well under pressure and prioritize tasks effectively


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