Customer Experience Specialist

3 weeks ago


Point Pleasant Beach, New Jersey, United States Atlantic Offshore Fishery Full time

We are seeking a skilled Customer Experience Specialist to join our team at Atlantic Offshore Fishery.

About the Job

This is an excellent opportunity for a customer-focused professional to contribute to the success of our company.

As a Customer Experience Specialist, you will play a critical role in delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Provide prompt and professional service to customers through phone, email, and other communication channels.
  • Respond to customer inquiries and resolve issues in a timely and effective manner.
  • Process customer orders and invoices accurately and efficiently.
  • Develop and maintain strong relationships with customers through proactive communication and issue resolution.
  • Collaborate with internal teams to ensure seamless order fulfillment and customer satisfaction.
  • Stay up-to-date on industry developments and customer management software through ongoing training and education.
Requirements
  • Bachelor's degree in a related field or equivalent experience required.
  • Proven customer service experience and excellent communication skills essential.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively.

The estimated salary for this position is $45,000 - $60,000 per year.



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