IT Support Specialist

21 hours ago


Santa Clara, California, United States Cloudinary Full time
Job Title: IT Support Specialist

Cloudinary is seeking an IT Support Specialist to join our Infrastructure team. As an IT Support Specialist, you will be responsible for providing technical support to our global users, troubleshooting hardware and software issues, and maintaining our IT infrastructure.

Responsibilities:
  • Provide technical support to users via phone, email, and remote desktop
  • Troubleshoot hardware and software issues, including desktops, laptops, printers, and other IT equipment
  • Maintain and update IT documentation, including user manuals and technical guides
  • Collaborate with other teams to resolve technical issues and improve IT processes
  • Stay up-to-date with the latest IT trends and technologies
Requirements:
  • 2+ years of experience in IT support or a related field
  • Strong technical skills, including knowledge of Windows, macOS, and Linux
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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