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Financial Services Representative

2 months ago

Hollywood, Florida, United States Memorial Healthcare System Full time

At Memorial Healthcare System, our mission is to enhance the health, wellness, and overall quality of life for those we serve. Our steadfast dedication to our service vision is what distinguishes us and forms the cornerstone of The Memorial Experience.

Position Overview:

The Patient Financial Services Representative (PFSR) acts as the initial point of contact for patients and their guarantors within various healthcare settings, including hospitals and medical offices. The PFSR interacts with patients or their representatives to collect essential information and address inquiries, ensuring that all necessary demographic, financial, and insurance eligibility details are accurately gathered and confirmed. This role also involves ensuring that all required notices and consent forms are duly signed.

Key Responsibilities:

  • Facilitates pre-certification and authorization processes.
  • Confirms insurance benefits by obtaining insurance cards and verifying active coverage.
  • Determines the appropriate order for insurance filing when multiple coverages are applicable.
  • Explains policies and secures necessary signatures on regulatory and financial consent forms.
  • May assist with patient discharge tasks, including reviewing after-visit summaries and scheduling future appointments.
  • Conducts interviews with patients and guarantors to gather all required information, including identification verification.
  • May confirm physician orders and prescriptions for accuracy.
  • Schedules walk-in appointments for available services.
  • Collects patient payments according to established guidelines and provides cost estimates as requested.
  • Prepares and reconciles daily deposits of payment collections.
  • Delivers exceptional customer service, addressing all inquiries and concerns promptly and courteously.
  • Guides patients to the appropriate locations for their required services.

Required Competencies:

  • Accountability
  • Attention to Detail
  • Customer Service Orientation
  • Effective Communication
  • Organizational Skills
  • Patient and Family-Centered Care
  • Problem-Solving Abilities
  • Productivity
  • Adaptability
  • Team Collaboration

Education and Certification:

High School Diploma or Equivalent (Required)

Additional Information:

The complexity of this role necessitates strong communication skills, critical thinking, and the ability to work independently in a fast-paced environment. While no prior experience is required, one year of relevant experience in a hospital, medical office, or customer service setting is preferred.

Physical Requirements:

  • Frequent bending and stooping.
  • Constant keyboard entry.
  • Ability to lift and carry patients weighing 35 pounds or more.
  • Regularly pushing or pulling non-patient items.
  • Ability to reach and perform repetitive hand movements.

Shift: Days

Disclaimer: This job description is intended to provide a general overview of the responsibilities and requirements of the position and is not an exhaustive list of all duties that may be assigned.