Member Service Representative

5 days ago


Hollywood, Florida, United States BrightStar Credit Union Full time
Job Summary

BrightStar Credit Union is seeking a highly motivated and customer-focused Member Service Representative to join our team. As a key member of our branch team, you will be responsible for providing exceptional service to our members, assisting with daily operations, and promoting our credit union's products and services.

Key Responsibilities
  • Provide personalized service to members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process transactions, including deposits, withdrawals, and transfers, while maintaining accuracy and attention to detail.
  • Assist with new account openings, loan applications, and other member services, ensuring a seamless and efficient experience.
  • Work collaboratively with colleagues to achieve team goals and objectives, promoting a positive and supportive work environment.
  • Stay up-to-date on credit union products and services, making recommendations to members to meet their financial needs.
Requirements
  • 1-3 years of experience in a customer-facing role, preferably in the financial services industry.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic computer skills and proficiency in Microsoft Office applications.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with company match and tuition reimbursement program.
  • Opportunities for professional growth and development, including training and education assistance.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.

BrightStar Credit Union is an equal opportunity employer and a drug-free workplace. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.



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