Customer Service Representative

5 days ago


Beaumont, Texas, United States American Welding and Gas Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team in Beaumont, TX. As a key member of our sales team, you will be responsible for providing exceptional customer service by assisting customers with ordering and purchasing products, performing material handling functions, and supporting administrative duties.

Key Responsibilities
  • Support customer experience in-store and via phone when ordering and purchasing products through cash and charge account transactions.
  • Assist with daily transaction reconciliation, filing, end-of-day processing, and opening/closing the store.
  • Ensure inventory is organized and properly stored in the warehouse; stock showroom as needed.
  • Receive and process inbound freight, including logging, receiving purchase orders, and filling backorders.
  • Assist branch manager in achieving and/or surpassing targeted budgeted sales projections.
  • Assist branch manager with building and equipment maintenance.
  • Conduct cylinder exchanges, purchases, and returns.
  • Fully various types of cylinders.
  • Maintain fill records to ensure compliance and accountability.
  • Prepare outbound freight for delivery, including picking, packing, and staging for loading on trucks and/or shipping via other means.
Requirements
  • High School Diploma/GED.
  • Previous customer services experience required.
  • Excellent verbal and written communication skills required Knowledge of welding processes and gas supplies preferred.
  • Able to lift 75 pounds; maneuver 100+ pounds with mechanical assistance (rolling cart, pallet jack, etc.)
  • Proficient Microsoft Office computer skills preferred.
  • Detail-oriented; team player and adaptable.
  • Must have Clean Driving Record.
Benefits
  • $45,000-$60,000 annual salary.
  • Opportunities for professional growth and development.
  • Competitive benefits package, including health insurance, paid time off, and retirement plan.


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