Customer Service Representative

6 days ago


Beaumont, Texas, United States Mark Rink Full time

Mark Rink is seeking a skilled Customer Service Representative to join our team as a Phone Support Specialist. As a key member of our customer-facing department, you will play a vital role in delivering exceptional service to our customers through inbound and outbound phone calls.

About the Role

This is a full-time opportunity that requires strong communication skills, problem-solving abilities, and a passion for providing top-notch customer service. You will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction while working collaboratively with our team to achieve business objectives.

Key Responsibilities
  • Respond to customer inquiries via phone, addressing concerns and providing accurate information about products and services.
  • Utilize CRM software to document customer interactions and follow up on cases as needed.
  • Meet individual performance targets, including call handling time, customer satisfaction, and other key performance indicators (KPIs).
  • Participate in ongoing training and development sessions to stay up-to-date on product knowledge and best practices.
  • Collaborate with internal departments to ensure seamless issue resolution and customer satisfaction.
Requirements
  • Bachelor's degree or equivalent required; associate's degree or higher preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict resolution skills.
  • Able to multitask and manage time effectively in a fast-paced environment.
  • Proficient in Microsoft Office applications and CRM software.
  • Able to work in a dynamic team environment with a focus on customer satisfaction.
What We Offer
  • A competitive salary range of $40,000 - $55,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A supportive team environment that values collaboration and open communication.


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