Customer Service Representative
6 days ago
Mark Rink is seeking a skilled Customer Service Representative to join our team as a Phone Support Specialist. As a key member of our customer-facing department, you will play a vital role in delivering exceptional service to our customers through inbound and outbound phone calls.
About the RoleThis is a full-time opportunity that requires strong communication skills, problem-solving abilities, and a passion for providing top-notch customer service. You will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction while working collaboratively with our team to achieve business objectives.
Key Responsibilities- Respond to customer inquiries via phone, addressing concerns and providing accurate information about products and services.
- Utilize CRM software to document customer interactions and follow up on cases as needed.
- Meet individual performance targets, including call handling time, customer satisfaction, and other key performance indicators (KPIs).
- Participate in ongoing training and development sessions to stay up-to-date on product knowledge and best practices.
- Collaborate with internal departments to ensure seamless issue resolution and customer satisfaction.
- Bachelor's degree or equivalent required; associate's degree or higher preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution skills.
- Able to multitask and manage time effectively in a fast-paced environment.
- Proficient in Microsoft Office applications and CRM software.
- Able to work in a dynamic team environment with a focus on customer satisfaction.
- A competitive salary range of $40,000 - $55,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance and paid time off.
- Ongoing training and development opportunities to enhance your skills and career growth.
- A supportive team environment that values collaboration and open communication.
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