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Scheduling Operations Coordinator

2 months ago


Pittsfield, Massachusetts, United States Berkshire Health Systems Full time
  • POSITION SUMMARY
    • The Scheduling Operations Coordinator is responsible for managing requests for appointments and orders across various clinical services. This role involves ensuring compliance with customer service standards while facilitating effective communication between patients and clinical departments.
  • KEY RESPONSIBILITIES
    • Receive and process scheduling requests for diagnostic services including imaging and laboratory tests.
    • Coordinate information exchange between patients and clinical staff, ensuring accurate triage of requests.
    • Verify patient demographics and insurance details, adhering to privacy regulations.
    • Obtain necessary authorizations and handle billing inquiries as required.
    • Assist in scheduling urgent examinations and provide support for language translation services.
    • Utilize electronic medical records (EMR) to access patient history and previous results as needed.
    • Input and validate medical coding, ensuring compliance with medical necessity standards.
    • Maintain high standards of communication with patients and healthcare providers, ensuring adherence to HIPAA regulations.
    • Monitor call queues to meet service level expectations and manage order processing efficiently.
  • QUALIFICATIONS
    • Experience: Previous experience in a healthcare setting is preferred, with familiarity in scheduling and admitting processes.
    • Education: A minimum of a high school diploma is required; two years of college or equivalent experience is preferred.
    • Skills: Strong communication skills, both verbal and written, are essential. Proficiency in computer applications and typing is required.
    • Ability to manage multiple tasks effectively while maintaining composure in high-pressure situations.
    • Demonstrated customer service orientation and problem-solving capabilities.
    • Knowledge of medical terminology and outpatient procedures is advantageous.