Day Scheduling Specialist

2 weeks ago


Pittsfield, Massachusetts, United States Berkshire Health Systems Full time
Job Summary

The Day Scheduling Specialist is responsible for receiving and processing requests for scheduling and placing orders for various clinical services. The ideal candidate will possess strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Receive and process requests for scheduling and placing orders for clinical services
  • Coordinate with clinical departments to ensure accurate and timely scheduling
  • Verify patient demographics and insurance information
  • Obtain insurance authorization and workmen's compensation information as needed
  • Communicate with patients and providers to ensure accurate and timely scheduling
  • Monitor phone queues to ensure call center standards are met
  • Review orders from POI work list and paper to ensure compliance and protocol standards
Requirements
  • Experience in hospital environment preferred
  • Previous experience in hospital Meditech Scheduling and Admitting functions preferred
  • Medical experience preferred
  • Previous experience with Allscripts preferred
  • High School Graduate or equivalent required
  • Medical Terminology required
Preferred Qualifications
  • Ability to fluently understand and speak Spanish
  • Professional presentation with exceptional customer service skills
  • Ability to troubleshoot and maintain proper operation of business equipment
  • Ability to handle stressful situations calmly and rationally
  • Ability to meet pre-established productivity expectations


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