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Senior End User Support Specialist

2 months ago

New York, New York, United States Tradeweb Full time
Job Title: Senior End User Support Engineer

Tradeweb is seeking a highly skilled Senior End User Support Engineer to join our team. As a key member of our Business Technology organization, you will be responsible for providing exceptional technical support to our global end users, ensuring seamless access to our technology solutions.

Key Responsibilities:
  • Endpoint Management: Manage and support global endpoint devices, including desktops, laptops, and mobile devices, ensuring they are secure, up-to-date, and running smoothly.
  • Technical Support: Provide timely and effective technical support to end users, resolving issues related to hardware, software, and network connectivity.
  • Collaboration and Messaging: Support various collaboration and messaging technologies, including Zoom, Teams, WebEx, and Symphony, ensuring seamless communication and collaboration across the organization.
  • Infrastructure Technology: Administer and support infrastructure technologies, including SCCM, Active Directory, group policy, and file management, ensuring secure and efficient access to our technology solutions.
  • Service Management: Utilize ServiceNow to manage and resolve incidents, problems, and changes, ensuring timely and effective resolution of technical issues.
Requirements:
  • 7+ years of experience in desktop support and engineering
  • Strong understanding of Service Management principles and practices
  • Knowledge of systems life cycles and infrastructure technologies
  • Excellent verbal and written communication skills
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Tradeweb is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.