Senior IT Support Specialist
4 weeks ago
We are seeking an experienced Senior Help Desk Analyst to join our elite support team at TEKConn Services Inc. in Midtown Manhattan.
As a Senior Help Desk Analyst, you will be responsible for providing technical support for end-user desktops, Active Directory administration, and Microsoft 365 advanced administration.
Key responsibilities include:
- Providing technical support for end-user desktops
- Active Directory administration, including account management and maintenance
- Microsoft 365 advanced administration, including email, SharePoint, and Teams
- Supporting level 1 and 2 ticket escalations
- Supporting client projects, such as Microsoft 365 migrations and VPN rollouts
- Creating resolution documentation for complex technical issues
Requirements:
- Minimum of 3 years of Active Directory and Microsoft 365 administration experience
- Strong problem-solving and technical troubleshooting skills
- Superior communication and customer service skills
- Thorough knowledge of Microsoft 365, MS Office Suite, and Windows 10/11
- Mac experience is a plus
- A+, Sec +, MS 365 Certified: Fundamentals or equivalent certification
Benefits:
- Competitive salary
- Healthcare and dental benefits
- 401K Plan with company match
- Technical training and certification support
- Peer recognition program
- Technical Certification Training and Certification Exam Re-Imbursement
- Great team and work atmosphere
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