Account Management Associate

2 months ago


Tinley Park, Illinois, United States Icon Protection Full time
Job Summary

The Customer Service Representative plays a pivotal role in delivering exceptional customer experiences to both internal and external clients. With a deep understanding of company products, services, policies, and procedures, this position caters to a diverse customer base, both domestically and internationally.

Key Responsibilities
  • Customer Focus: Prioritize customer satisfaction, treat colleagues with respect, and uphold the company's reputation with integrity.
  • Relationship Building: Establish strong business relationships with customers through consultative interactions.
  • Order Management: Handle customer orders, quotes, sample requests, and feedback efficiently.
  • Logistics: Make informed logistics decisions based on cost and customer requirements.
  • Product Recommendations: Offer product recommendations to drive sales through cross-selling and upselling.
  • Issue Resolution: Resolve customer issues with a focus on long-term solutions.
  • Communication: Respond promptly to customer inquiries about orders and product information.
  • Collaboration: Collaborate with different departments on customer-related matters.
  • Feedback: Provide feedback on service failures and customer concerns.
Requirements

Applicants should have customer service experience, ideally with at least a high school diploma. Problem-solving skills and a results-driven mindset are essential. Strong communication skills, both verbal and written, are required. Proficiency in Microsoft Office Suite is a must. Experience in customer service, manufacturing, and sales environments is beneficial. Inside sales experience is a plus. Familiarity with CRM systems like SAP, Salesforce, or others is advantageous.

Equal Opportunity Employer

Icon Protection, Inc., represented by Garland Surface Protection, Inc., Surface Shields, Inc., Ram Board, Inc., and Trimaco, Inc., is an equal opportunity employer. We value diversity and do not discriminate based on various factors in accordance with applicable laws.



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