IT Support Specialist

2 weeks ago


Palm Desert, California, United States Layers Logic IT Limited Full time

IT Support Role Overview:

At Layers Logic IT Limited, we are seeking a highly skilled IT Support Technician to join our team. The successful candidate will be responsible for providing technical support to our clients across various hardware and software platforms.

Main Responsibilities:

  • Offer on-site support for hardware issues, including PCs, laptops, and peripherals.
  • Troubleshoot software problems and provide timely resolutions.

Key Tasks:

  • Set up and configure new devices for optimal performance.
  • Collaborate with the ADSL L2 team to ensure seamless device imaging and configuration.

Additional Responsibilities:

  • Manage warranty repairs with Original Equipment Manufacturers (OEM) and oversee spare parts and loaner inventory.
  • Provide remote software installations and on-site assistance for failed installations.

Requirements:

  • Minimum 2 years of experience in IT support.
  • Strong problem-solving skills and ability to work independently.

Compensation:

  • $40 per hour.
  • $130 for a half-day.
  • $240 for a full day.

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