IT Support Specialist
4 weeks ago
Technical Support Role Overview
At Layers Logic IT Limited, we are seeking a skilled IT Support Specialist to join our team. The ideal candidate will have a strong background in hardware and software troubleshooting, with excellent communication skills and a passion for delivering exceptional customer service.
Key Responsibilities:
- Hardware Support
- Provide onsite support for hardware issues, including PCs, laptops, and peripherals
- Troubleshoot and resolve software-related problems
- Device Configuration and Imaging
- Set up and configure new devices, ensuring they meet our high standards
- Collaborate with our ADSL L2 team to deliver seamless remote support
- OEM Warranty Repair Coordination
- Manage warranty repairs with Original Equipment Manufacturers (OEM)
- Oversee spare parts and loaner inventory to minimize downtime
- Software Installation and Support
- Install software remotely, with onsite assistance for failed installations
- Provide printer support, including consumable replacement and issue escalation
- Hands-On Support and IP Telephony
- Offer hands-on support for remote teams, including meeting room setups and technical needs
- Coordinate with remote teams for break-fix incidents, ensuring minimal disruption
Requirements:
Minimum 2 years of experience in a similar role
Competitive hourly rate of $40
Half-day rate: $130
Full-day rate: $240
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