IT Support Specialist

4 weeks ago


Palm Desert, California, United States Layers Logic IT Limited Full time

Technical Support Role Overview

At Layers Logic IT Limited, we are seeking a skilled IT Support Specialist to join our team. The ideal candidate will have a strong background in hardware and software troubleshooting, with excellent communication skills and a passion for delivering exceptional customer service.

Key Responsibilities:

  • Hardware Support
    • Provide onsite support for hardware issues, including PCs, laptops, and peripherals
    • Troubleshoot and resolve software-related problems
  • Device Configuration and Imaging
    • Set up and configure new devices, ensuring they meet our high standards
    • Collaborate with our ADSL L2 team to deliver seamless remote support
  • OEM Warranty Repair Coordination
    • Manage warranty repairs with Original Equipment Manufacturers (OEM)
    • Oversee spare parts and loaner inventory to minimize downtime
  • Software Installation and Support
    • Install software remotely, with onsite assistance for failed installations
    • Provide printer support, including consumable replacement and issue escalation
  • Hands-On Support and IP Telephony
    • Offer hands-on support for remote teams, including meeting room setups and technical needs
    • Coordinate with remote teams for break-fix incidents, ensuring minimal disruption

Requirements:

Minimum 2 years of experience in a similar role

Competitive hourly rate of $40

Half-day rate: $130

Full-day rate: $240


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