Security Officer I

7 days ago

Frederick, Maryland, United States Frederick Health Full time
Job Summary

We are seeking a highly skilled and dedicated Security Officer I to join our team at Frederick Health. As a key member of our security team, you will be responsible for ensuring the safety and security of our patients, visitors, and staff.

Key Responsibilities
  • Provide protection to people and property through patrol, investigation, and monitoring of alarms and surveillance cameras.
  • Provide escorts for staff, visitors, and patients as requested.
  • Apprehend criminal violators when necessary and appropriate.
  • Provide emergency response to a variety of situations.
  • Apply patient restraints as needed.
  • Patrol assigned areas, both buildings and grounds, giving attention to those areas where security problems have occurred.
  • Identify unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages to Hospital property, patients, visitors, and employees.
  • Maintain strict confidentiality at all times.
  • Conduct preliminary investigations into thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents.
  • Keep supervisor informed at all times.
  • Prepare and submit written reports and daily events in a complete, timely, and accurate manner.
  • Log all responses and incidents.
  • Maintain accountability for valuables/property and other forms of evidence, ensures safekeeping, and maintains documentation.
  • Perform fire drills as required.
  • Assist in morgue releases.
  • Ensure medical record checklist for expired patients.
  • Provide support to tissue recovery team.
  • Monitor CCTV and Access Control system.
  • Ready and secure helicopter landing area.
  • Escort medical personnel to patient location.
  • Provide support for patient transports.
  • Participate in assistance with workplace violence victims; respond to medical emergencies; control pedestrian and vehicular traffic.
  • Act as a first responder to HazMat incidents.
  • Create safety awareness among patients, visitors, and staff.
  • Actively take part in any Safety and Security quality improvement initiatives.
  • Troubleshoot parking gates machines when necessary to ensure proper operation of all parking equipment.
  • Maintain all hospital-issued uniforms and equipment.
  • Conduct a wide range of customer services.
  • Manage visitors' entry into the hospital.
  • Maintain proper and safe visitation.
  • May have to work other shifts as necessary.
  • Perform other duties as necessary or assigned.
Requirements
  • Minimum of a high school diploma required.
  • A strong educational background (Associates or Bachelors degree) in criminal justice or related field is preferred.
  • No experience required, but 1-3 years of security or related experience preferred.
Qualifications
  • Possesses and exhibits strong customer service and communication skills.
  • Exhibits him/herself as a consistent performer in all areas of job responsibilities.
  • Consistently adheres to the standards of performance.
  • Meets and at times exceeds standards.
  • Demonstrates sound judgment and is an effective member of the team.
  • Seeks to improve knowledge, skill, and proficiency in areas needing development.
  • Works effectively both independently and in teams.
  • Able to multitask.
  • Accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
  • Displays positive image, tact, and diplomacy, active listener, and articulate.
  • Recognize, acknowledge, respect, and effectively interact with people of different ages and cultures, establish positive relationships, gain trust, and respect of others.
  • Ability to deal with, and effectively deescalate, anxious/stressed people and manage aggression.
  • Effectively manage a high volume of activity.
  • Must be able to handle diverse, complex, and stressful interpersonal situations and crisis management scenarios.
  • Strong risk analysis, organizational, and problem-solving skills.
  • Critical and analytical thinking, good judgment, prioritizing, industrious, and creative resolutions for positive outcomes.
  • Must be able to gather, assemble, analyze, evaluate, and use facts and evidence.
  • Interview victims, complainants, witnesses, and suspects.
  • Demonstrates the understanding of community policing, risk analysis, and crime prevention concepts and practices.
  • Reliable and flexible.
  • Must be able to prepare clear and concise reports and routine correspondence.
  • Operate office equipment, including computers and supporting word processing, spreadsheet, and database applications.
  • Strong writing skills to provide and maintain documentation to support data.
  • Intermediate computer skills; typing and use of database software.
  • Technology: use of access control and database software, communications equipment, and first aid equipment.
  • Able to assist in trouble shooting systems as necessary.

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