Healthcare Patient Coordinator

2 weeks ago

Lynchburg, United States Össur Full time
Overview

The Patient Care Coordinator (PCC) plays a crucial role in ensuring a positive patient journey while assisting in the operational aspects of the assigned prosthetics and/or orthotics practice. Key responsibilities encompass welcoming and registering patients, ensuring thorough documentation, and aiding both clinical and technical teams.

Key Responsibilities
  • Handles incoming calls, providing information, directing inquiries to the right personnel, or initiating triage communications for clinical follow-up.
  • Coordinates appointment scheduling, verifies and updates patient demographic details, referral sources, and insurance data within the Electronic Medical Record (EMR) system. Collects necessary documentation such as insurance cards and identification, ensuring they are properly scanned into the EMR.
  • Maintains comprehensive patient records in compliance with company standards.
  • Requests documentation from healthcare providers and ensures all necessary information is included in the patient's medical record before product delivery and claim processing.
  • Confirms patient insurance benefits, communicates relevant payment and billing policies, and collects payments from patients as required.
  • Ensures a clean, organized, and safe environment for patients and visitors, adhering to infection control and safety protocols. Gathers patient height, weight, and reviews pertinent medical history. Prepares treatment rooms and care areas.
  • Provides administrative assistance to the practice as needed, promoting a paperless environment and leveraging technology to enhance operational efficiency.
  • Supports marketing initiatives to foster relationships with local referral sources.
  • Maintains professional relationships with patients, referral sources, and both clinical and non-clinical staff.
  • Enhances product and administrative knowledge through ongoing training and development opportunities.
  • Performs additional duties as assigned.
Required Competencies
  • Ethical Conduct
  • Analytical Problem Solving
  • Effective Communication
  • Proficiency in Computer Applications
  • Exemplary interpersonal skills, capable of engaging with patients, physicians, and colleagues in a courteous and informed manner.
  • Attention to Detail.
Work Environment

This position operates within a professional office setting, routinely utilizing standard office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines.

Physical Requirements

The role necessitates regular communication and listening. Frequent standing, walking, and manual dexterity are required, along with the ability to reach, bend, and squat.

Qualifications
  • A high school diploma or GED equivalent is mandatory.
  • 1-2 years of experience in a medical office setting is preferred, particularly with EMR systems or equivalent skills.
  • Experience in the healthcare sector is advantageous.
Össur is an equal opportunity employer committed to merit-based employment decisions. We uphold a strict equal opportunity policy prohibiting discrimination based on various factors including race, color, creed, sex, religion, marital status, age, national origin, physical or mental disability, military service, pregnancy, childbirth, or related medical conditions, actual or perceived sexual orientation, or any other unlawful consideration.

Össur is dedicated to complying with all applicable laws regarding equal employment opportunities. This commitment extends to all individuals involved in our operations and prohibits discrimination by any employee, including supervisors and coworkers.

Important Notice: Be cautious of fraudulent recruiters posing as representatives of our company. We will never request sensitive personal information such as social security numbers or bank account details, nor will we ask for any form of payment during the recruitment process. Always refer to our official website for verification.

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