Customer Service Associate
3 days ago
At Hampton S Air Heating and Air Cond, we are seeking a skilled Customer Service Representative to provide top-notch support to our customers. This role is perfect for those who enjoy communicating with people, working in a fast-paced environment, and finding solutions to complex problems.
The ideal candidate will be able to effectively communicate with customers via phone, email, and chat, while maintaining a professional demeanor at all times. They will also be responsible for documenting customer interactions, escalating issues when necessary, and following up with customers to ensure their needs are met.
Responsibilities:
- Handle a high volume of customer inquiries and resolve issues in a timely and professional manner
- Use premade scripts to address common customer service topics
- Document all customer interactions in a clear and concise manner
- Follow communication procedures and guidelines to ensure excellent customer service
Requirements:
- High school diploma or equivalent required
- Previous experience in customer service or a similar role preferred
- Excellent communication and problem-solving skills
- Ability to work well under pressure and prioritize tasks effectively
What We Offer:
- Competitive salary: $45,000 - $55,000 per year
- Paid time off and holidays
- Career growth opportunities
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