Customer Service Associate

3 days ago


East Quogue, New York, United States HAMPTON S AIR HEATING AND AIR COND Full time
Job Description
At Hampton S Air Heating and Air Cond, we are seeking a skilled Customer Service Representative to provide top-notch support to our customers. This role is perfect for those who enjoy communicating with people, working in a fast-paced environment, and finding solutions to complex problems.

The ideal candidate will be able to effectively communicate with customers via phone, email, and chat, while maintaining a professional demeanor at all times. They will also be responsible for documenting customer interactions, escalating issues when necessary, and following up with customers to ensure their needs are met.

Responsibilities:
  • Handle a high volume of customer inquiries and resolve issues in a timely and professional manner
  • Use premade scripts to address common customer service topics
  • Document all customer interactions in a clear and concise manner
  • Follow communication procedures and guidelines to ensure excellent customer service

Requirements:
  • High school diploma or equivalent required
  • Previous experience in customer service or a similar role preferred
  • Excellent communication and problem-solving skills
  • Ability to work well under pressure and prioritize tasks effectively

What We Offer:
  • Competitive salary: $45,000 - $55,000 per year
  • Paid time off and holidays
  • Career growth opportunities


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