Service Quality Representative

5 days ago


East Quogue, New York, United States HAMPTON S AIR HEATING AND AIR COND Full time
About Us

At Hampton S Air Heating and Air Cond, we value exceptional customer service and strive to deliver outstanding results.


Job Description

This Customer Service Representative role involves interacting with customers to understand their needs, resolve issues, and provide solutions that meet their expectations.


Responsibilities:
  1. Communicate Effectively: Communicate with customers through phone calls, emails, and chats to identify their needs and provide assistance.
  2. Manage Customer Interactions: Manage a high volume of customer interactions, including resolving complaints, escalating issues, and documenting customer conversations.
  3. Utilize Scripts: Utilize premade scripts to address common customer service topics and maintain consistency in customer interactions.
  4. Document Customer Interactions: Document all customer interactions, including notes, actions, and outcomes.
  5. Follow Up with Customers: Make follow-up calls to customers to ensure issues are resolved and provide additional support as needed.

Requirements:
  • A High School Diploma or Equivalent is required; previous experience as a Customer Service Representative or in a similar role is preferred.
  • Proficiency in Computer Software: Proficiency in using computers and customer management software is essential.
  • Excellent Communication Skills: Excellent phone and verbal communication skills are crucial for success in this role.
  • Time Management: Able to work well under pressure, prioritize tasks effectively, and manage time efficiently.

Salary: $55,000 - $65,000 per year],

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