Customer Service Associate

1 day ago


East Norwich, New York, United States Catalyst Marketing Group Full time
Job Title: Customer Service Associate

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Associate. In this role, you will be the primary point of contact for our clients, providing exceptional service and support to ensure their needs are met.

Salary Range: $45,000 - $60,000 per year

About the Role:
As a Customer Service Associate, you will be responsible for handling customer inquiries, resolving issues, and providing solutions that meet their needs. You will also work closely with our internal teams to ensure seamless communication and efficient issue resolution.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer complaints in a professional and timely manner
  • Provide product information and recommendations to customers
  • Collaborate with internal teams to resolve complex issues


Requirements:
To be successful in this role, you will need:
  • Excellent communication and interpersonal skills
  • A customer-centric approach to problem-solving
  • The ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills


What We Offer:
We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.

About Us:
Catalyst Marketing Group is a leading marketing agency dedicated to helping businesses succeed through innovative marketing strategies and exceptional customer service.

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