Contact Center Professional

7 days ago


East Quogue, New York, United States HAMPTON S AIR HEATING AND AIR COND Full time
Job Overview:

At Hampton S Air Heating and Air Cond, we strive to deliver top-notch customer service by employing dedicated professionals who can handle a high volume of inquiries and issues. Our ideal candidate will possess strong communication and problem-solving skills, ensuring that every interaction leaves a positive impression on our clients.

Key Responsibilities:

  1. Provide exceptional customer service and support via phone, email, and chat.
  2. Assess customer needs and develop tailored solutions to resolve their concerns.
  3. Maintain accurate records of customer interactions using CRM software.
  4. Collaborate with colleagues to share best practices and improve overall customer experience.

Requirements:

  • A minimum of a high school diploma or equivalent.
  • Prior experience in a contact center environment or similar setting.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and adaptability in fast-paced environments.
  • Able to maintain confidentiality and handle sensitive information discreetly.

Benefits:

  • A competitive salary ranging from $42,000 to $52,000 annually.
  • A comprehensive benefits package, including paid time off.
  • Ongoing training and development opportunities to enhance job performance and career growth.

Location: Hampton S Air Heating and Air Cond, USA.



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