Customer Service Ambassador

5 days ago


East Quogue, New York, United States HAMPTON S AIR HEATING AND AIR COND Full time
Overview

Hampton S Air Heating and Air Cond is seeking a skilled Customer Service Representative to provide exceptional customer experiences.


Job Summary

We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for communicating with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.


Key Responsibilities:
  • Customer Interaction Management: Manage a high volume of inbound calls and emails, identifying the reason for each interaction and providing effective solutions.
  • Script Utilization: Utilize premade scripts to address various customer service topics while maintaining best practices in customer service techniques.
  • Documentation: Document all customer interactions, ensuring accurate records are maintained.
  • Follow-up Calls: Making outgoing calls to follow up with customers and book appointments as necessary.
  • Email and Chat Response: Answering emails and chat messages daily, promptly addressing customer inquiries.
  • Needs Assessment: Assessing customer needs to achieve satisfaction and adhering to communication procedures, guidelines, and policies.

Requirements:
  • A High School Diploma or Equivalent is required; previous experience as a Customer Service Representative or in a similar role is preferred.
  • Proficiency in Computer Software: Proficiency in using computers and customer management software is essential.
  • Effective Communication Skills: Excellent phone and verbal communication skills are crucial for success in this role.
  • Time Management: Able to work well under pressure, prioritize tasks effectively, and manage time efficiently.

Benefits

The ideal candidate will possess excellent interpersonal skills, a strong understanding of active listening techniques, and a customer-oriented approach. If you are a highly organized and detail-oriented individual who excels in fast-paced environments, we encourage you to apply for this exciting opportunity.


Estimated Salary: $52,500 per year

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