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Customer Service Representative
2 months ago
At Wright-Patt Credit Union, we're seeking a highly skilled Member Experience Representative to join our team. As a key member of our Mad River Member Center, you will be responsible for delivering extraordinary service to our members while accurately and efficiently processing a variety of cash and inquiry transactions.
Key Responsibilities:- Transaction Processing: Accurately process transactions for members, including cashing checks, receiving deposits and payments, processing withdrawals, and conducting information inquiries.
- Member Engagement: Listen actively to fully understand and answer members' questions/concerns, and offer guidance to appropriate products and services.
- Risk Mitigation: Ensure proper policies, procedures, and operating controls are followed to mitigate risk and protect our members.
- Administrative Tasks: Balance assigned cash drawer during and at the end of each workday, and perform miscellaneous duties such as end of day activities, filing, and answering phones.
- Education: High School Diploma or equivalent, or ten (10) years equivalent work experience.
- Skills: Accurate keyboarding skills, ability to learn and apply software applications, and prior experience in a retail service environment.
- Physical Demands: Regularly required to stand, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. Frequently required to walk and sit, and occasionally required to climb or balance, stoop, kneel, crouch, or crawl.
We offer a competitive compensation package and opportunities for growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}
