Technical Support Specialist

2 weeks ago


Richardson, Texas, United States Pediatric Home Service Full time
Job Overview

Pediatric Home Service is a dedicated and professional leader in pediatric home health care, focused on providing exceptional care for children. Our mission is to empower children to thrive in their homes and communities while fostering a rewarding environment for our employees.

  • Position: Help Desk Analyst II
  • Location: Hybrid work model
  • Hours: Standard business hours, Monday to Friday

We are seeking a skilled technical professional who is eager to contribute to a dynamic and supportive team. In this role, you will provide on-site and remote support for desktop-related hardware, software, and end-user assistance within a Windows network environment. You will also have the chance to create training materials and support documentation.

Key Qualifications

  • 3-5 years of experience in a help desk or service desk role
  • Proficiency with Microsoft operating systems
  • Relevant CompTIA certifications
  • Associate's or Bachelor's degree in Information Technology preferred
  • In-depth knowledge of computer hardware and experience applying the OSI model for troubleshooting

Ideal Candidate Attributes

  • A strong passion for technology and IT
  • Exceptional customer service abilities
  • Excellent analytical, interpersonal, and communication skills

About Pediatric Home Service

Since 1990, Pediatric Home Service has been a trusted provider of high-quality durable medical equipment (DME) and nursing services for medically fragile children. Our services enable clients to remain in their homes, schools, and communities, catering primarily to children from birth to 21 years old who may require specialized medical technologies.

Employee Benefits

  • Holiday Pay
  • Paid Time Off
  • Health and Dental Insurance
  • Short & Long-Term Disability and Life Insurance
  • 401K with matching contributions and educational benefits

We are excited to learn more about your skills and how you can contribute to our mission at Pediatric Home Service.

Pediatric Home Service is an equal opportunity employer, committed to affirmative action and equal employment opportunities for all individuals.



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