Customer Service Manager

2 weeks ago

McDonough, Georgia, United States Century Communities Full time
{"title": "Customer Service Manager", "description": "Key Responsibilities

As a Customer Service Manager at Century Communities, you will be responsible for ensuring a positive homebuying experience for our homeowners. Your key responsibilities include:

  • Managing all activities involving homeowners, prospective buyers, trades, and division staffing.
  • Remaining in compliance with the company's policies and procedures.
  • Resolving customer issues with appropriate team members and trade partners.
  • Accepting full responsibility for each homeowner within the assigned project.
  • Following through on all customer issues.
  • Monitoring and interceding on the progress and completion of all repairs by trade partners and assigned personnel.
  • Presenting a professional image.
  • Visiting each buyer at the New Buyer Orientation and the Pre-Drywall Orientation.
  • Ensuring that the homeowner is educated on all products and warranties within the home.
  • Thoroughly explaining the company's Limited Warranty to each homeowner.
  • Ensuring the homeowner is fully aware of the policies and procedures in requesting customer service and emergency service.
  • Facilitating a timely response, execution, and completion of all customer issues.
  • Communicating any necessary work to the Customer Relations Coordinator.
  • Participating in root-cause analysis of issues and sending recommendations to the manager.
  • Managing trades to completion of service requests to customer satisfaction.
  • Performing service-related tasks as requested.
  • Establishing and maintaining positive internal and external customer relationships.
  • Determining trade accountability for back charges and PO's.
  • Authorizing payment for work performed within approval limits.
  • Following applicable legal protocol and process necessary workflow.
  • Providing leadership with regular updates on escalated issues.
  • Reviewing and supporting Century's Construction Standards.
  • Performing other duties as needed or assigned.Requirements

To be successful in this role, you will need:

  • Outstanding customer service skills.
  • An excellent communicator with a professional, friendly demeanor.
  • Ability to stay calm under stressful circumstances.
  • Highly proficient in Microsoft applications (Excel, PowerPoint, Word).

Experience in the construction or homebuilding industry is strongly preferred. A college degree is preferred but not required.

We are committed to fostering an environment of diversity, inclusivity, and respect, and building a culture dedicated to ethical business behavior and responsible corporate activity.

", "requirements": "Requirements

To be successful in this role, you will need:

  • Outstanding customer service skills.
  • An excellent communicator with a professional, friendly demeanor.
  • Ability to stay calm under stressful circumstances.
  • Highly proficient in Microsoft applications (Excel, PowerPoint, Word).

Experience in the construction or homebuilding industry is strongly preferred. A college degree is preferred but not required.

", "about_us": "About Century Communities

We are a leading homebuilder and online home sales company, committed to creating thriving, enduring neighborhoods with lasting livability. Our mission is to provide the resources, opportunities, and benefits to build successful and rewarding careers for our team members.

We strive to create sustainable, affordably priced homes for our customers while reducing our carbon footprint. We are dedicated to fostering an environment of diversity, inclusivity, and respect, and building a culture dedicated to ethical business behavior and responsible corporate activity.

", "contact_us": "

Please note that we do not provide contact information for this role.

", "apply_now": "

Please apply through our website.

", "company_info": "

Century Communities is a leading homebuilder and online home sales company.

", "job_type": "Full-time"}

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