Refugee Resettlement Program Coordinator

6 days ago

San Antonio, Texas, United States RAICES Full time
Job Title: Refugee Resettlement Program Coordinator

RAICES is seeking a highly motivated and detail-oriented Refugee Resettlement Program Coordinator to join our team. As a key member of our Refugee Client Services team, you will be responsible for coordinating staff and client activities within our programming.

Key Responsibilities:
  • Serve as the primary point of contact for direct service staff within Refugee Client Services
  • Assist Program Managers in monitoring service delivery and documentation of all Reception and Placement (R&P) services, Matching Grant (MG) services, Refugee Cash Assistance (RCA) services, and Refugee Medical Assistance (RMA) services
  • Coordinate workflow and workload assignments for all Case Managers and Case Aides, identifying opportunities for volunteer engagement or other support resources
  • Provide direct service support, referrals, and identification and development of resources necessary to ensure successful program performance
  • Maintain spreadsheets to track client information and program data
  • Write reports, conduct analysis of findings, and follow up on recommendations
  • Identify and implement actions to improve program procedures and efficiencies as necessary
  • Review program case files for accuracy and timely updates, ensuring they include all required documentation
  • Oversee data tracking and program evaluation tools
  • Maintain current and up-to-date knowledge of US Resettlement Program
  • Conduct hands-on training for staff in all aspects of program
  • Work closely with staff to address client needs
  • Submit a yearly program evaluation report to the Program Manager
Requirements:
  • Bachelor's Degree in a relevant field or two (2) additional years of experience in lieu of education
  • 2 years of experience in direct service provision to refugees, asylees, or other vulnerable populations
  • Grant requirements may include fluency in one of the languages spoken by clients, including Spanish, Dari, Swahili, Pashto, Burmese, or Arabic
  • Hold a valid driver's license and have access to reliable, insured transportation
  • Proficient in Google Suite, Microsoft Office Suite, and the ability to learn and adapt to multiple databases
Preferred Qualifications:
  • Bachelor's Degree in a relevant field
  • 5 years of experience in direct service provision to refugees, asylees, or other vulnerable populations
  • 1 year working with trauma-informed practices and case management
Attributes:
  • Demonstrate behavior that aligns with RAICES' mission, vision, and values: Empowerment, Excellence, Compassion, Inclusion, and being Proactive
  • Ability to adapt to a fast-paced work environment and meet competing deadlines
  • Excellent cross-cultural communication with the ability to work in a multicultural setting with patience and compassion with diverse individuals
  • Able to establish and maintain professional boundaries with staff and clients

RAICES is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

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