Help Desk Analyst

3 days ago


Kissimmee, United States TEKsystems Full time
Job Description

As a Help Desk Analyst at TEKsystems, you will be responsible for providing technical support to users across various locations, including corporate and park locations. Your primary goal will be to receive and document initial incident and request management reports, ensuring timely and effective resolution of technical issues.

Key Responsibilities:

  • Receive and document incident and request management reports from users
  • Monitor SEA systems for equipment failure, errors in performance, and hardware failures
  • Provide basic desktop support and assistance with Microsoft Office products
  • Escalate issues to Tier 2 as required, in accordance with established Service Level Agreements
  • Collaborate with Tier 2 helpdesk technicians to resolve complex technical issues
  • Verify issue resolution with customers and update ticketing systems

Requirements:

  • Vocational certifications or AS degree in computer science or related technical field preferred
  • At least two years of experience working on a Help Desk/Service Desk
  • Microsoft certifications a plus
  • Positive customer service orientation in potentially high-stress scenarios
  • Basic knowledge of Active Directory required

Additional Information:

This is an on-site position, with a schedule of Wed-Sat or Sun-Wed, 11am-10pm, 4-day, 10-hour shifts. The first two weeks are typically training hours, Monday-Friday, 8am-5pm.


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