Clinical Support Specialist

4 days ago


Whitestone, New York, United States Professional Physical Therapy Full time

About the Role:

At Professional Physical Therapy, we're seeking a dedicated and compassionate individual to serve as our Patient Care Coordinator. As a key member of our team, you'll be the first point of contact for our patients, providing exceptional customer service and ensuring a positive experience.

About Us:

We're a leading provider of physical, occupational, and hand therapy in the Northeast. Our commitment to high-quality care and creating a welcoming environment is driven by our values of teamwork, respect, and integrity.

About You:

To succeed in this role, you'll need a strong foundation in customer service and administrative skills, preferably in a healthcare setting. Your excellent communication and interpersonal skills will enable you to effectively interact with patients, colleagues, and external partners. Additionally, your proficiency in computer skills and ability to learn new software systems will be essential in navigating our administrative tasks.

Responsibilities:

  • Greet patients and provide exceptional customer service
  • Answer phones and schedule patient appointments
  • Complete new patient registration and data entry
  • Discuss insurance benefits, authorization requirements, and payment responsibilities with patients
  • Collect patient balances (copay/deductible/coinsurance)
  • Perform standard day-to-day clinical administrative responsibilities

Requirements:

  • High school diploma or equivalent
  • Prior experience in a customer service or administrative role, preferably in a healthcare setting
  • Excellent interpersonal and communication skills
  • Strong attention to detail and organizational skills
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment
  • Proficient in computer skills and ability to learn new software systems

Benefits:

  • Sick time earned based on New York State Paid Safe and Sick Law


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