Customer Service Expert

3 days ago


Portland, Oregon, United States The Jacobson Group Full time
Job Overview

The Jacobson Group, a leading provider of insurance talent, is seeking a Customer Service Expert to join their team. This role involves providing information, education, and assistance to members, providers, and other stakeholders on benefits, claims, and eligibility.

As a Customer Service Expert, you will be the primary contact between the corporation and its customers, making it essential to provide excellent and caring services. The successful candidate will have a high school diploma or equivalent and 1 year of customer service experience in a call center or similar environment.

Key Responsibilities:

  • Provide information and assistance to members, providers, and other stakeholders on benefits, claims, and eligibility.
  • Communicate effectively with a variety of subscribers, providers, healthcare providers, agents/brokers, attorneys, group administrators, and internal staff.
  • Assess provider and member inquiries and requirements to understand their service needs.
  • Determine benefit payments, maximum allowable fees, co-pays, and deductibles from contracts.
  • Make corrections to denied, process-in-error, or re-classified claims.

Requirements:

  • High school diploma or equivalent.
  • 1 year of customer service experience in a call center or similar environment.
  • Keyboarding skills of 30 wpm with 95% accuracy.
  • Proficient PC skills and prior experience in a PC environment.
  • Demonstrated knowledge of medical terminology and coding preferred.
  • Ability to communicate effectively orally and in writing.

Benefits:

  • Competitive salary: $45,000 - $60,000 per year.
  • 100% remote work opportunity.
  • Opportunity for career growth and development.
  • Flexible work schedule.

About Us:

The Jacobson Group is a leading provider of insurance talent, connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions, including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support.



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