Customer Service Expert
3 days ago
The Jacobson Group, a leading provider of insurance talent, is seeking a Customer Service Expert to join their team. This role involves providing information, education, and assistance to members, providers, and other stakeholders on benefits, claims, and eligibility.
As a Customer Service Expert, you will be the primary contact between the corporation and its customers, making it essential to provide excellent and caring services. The successful candidate will have a high school diploma or equivalent and 1 year of customer service experience in a call center or similar environment.
Key Responsibilities:
- Provide information and assistance to members, providers, and other stakeholders on benefits, claims, and eligibility.
- Communicate effectively with a variety of subscribers, providers, healthcare providers, agents/brokers, attorneys, group administrators, and internal staff.
- Assess provider and member inquiries and requirements to understand their service needs.
- Determine benefit payments, maximum allowable fees, co-pays, and deductibles from contracts.
- Make corrections to denied, process-in-error, or re-classified claims.
Requirements:
- High school diploma or equivalent.
- 1 year of customer service experience in a call center or similar environment.
- Keyboarding skills of 30 wpm with 95% accuracy.
- Proficient PC skills and prior experience in a PC environment.
- Demonstrated knowledge of medical terminology and coding preferred.
- Ability to communicate effectively orally and in writing.
Benefits:
- Competitive salary: $45,000 - $60,000 per year.
- 100% remote work opportunity.
- Opportunity for career growth and development.
- Flexible work schedule.
About Us:
The Jacobson Group is a leading provider of insurance talent, connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions, including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support.
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