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Wildlife Management Customer Service Specialist

1 month ago

Albuquerque, New Mexico, United States Critter Control Full time
Customer Service Representative - Wildlife Management

At Critter Control, we're dedicated to providing exceptional service to our customers. As a Customer Service Representative - Wildlife Management, you'll be the face of our company, working closely with customers to resolve their wildlife-related issues. Your goal will be to provide a positive experience for our customers, ensuring their needs are met and their concerns are addressed in a professional and timely manner.

Key Responsibilities:
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a single call (One Call Resolution)
  • Assist customers with making payments or setting up auto-billing
  • Enter data into CRM (Servsuite) to document issues
  • Maintain/exceed productivity goals and performance measures set by the Region
  • Follow-up with L360/Podium customers to initiate a plan of action with at-risk customers

Requirements:
  • One-year experience in a call center/customer service environment, or equivalent field experience in Wildlife/Pest Control
  • Knowledge of customer service principles and practices
  • Good data entry and verbal skills; Proficient in relevant computer applications
  • Ability to work overtime during the company's peak season
  • Flexibility in scheduling

What We Offer:
  • Company vehicle, cell phone, and tablet
  • Comprehensive training programs as the industry leader
  • Comprehensive benefits package including medical, dental, vision & life Insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards


Join Critter Control and become a part of a team that's dedicated to providing exceptional service to our customers. Apply today and take the first step towards a rewarding career in wildlife management customer service