Customer Experience Specialist

4 weeks ago

Albuquerque, New Mexico, United States JOANN Stores Full time

Job Summary

We are seeking a skilled Customer Experience Specialist to join our team at JOANN Stores. As a Customer Experience Specialist, you will be responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place.

Key Responsibilities

  • Drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.
  • Contribute to the overall sales and environment of the store through positive interactions with customers and other Team Members.
  • Create an exceptional in-store experience and provide excellent customer service by interacting and engaging with customers.

Physical Requirements

  • Stand during an entire shift (other than normal break time).
  • Continuously walk around all areas of the store throughout shift.
  • Read written instructions, reports, and other information on paper and computer screens.
  • Orally communicate with customers and other team members on a consistent basis throughout their shift.

Expected Availability

Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week.

Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays.

Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression.

Education & Experience

No minimum education requirement. High School Diploma or equivalent preferred. 1-3 years of experience in a customer-centric environment preferred.

Benefits

Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members:

  • Medical, Dental and Vision benefit plans
  • Company-paid basic, Optional, and Dependent life insurance
  • Long-term disability and Company-paid Short-term disability
  • Paid Time Off and Sick Time
  • Tuition Reimbursement
  • Team Member Discount

Equal Employment Opportunity

JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment.

JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and an authorized representative of JOANN.

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