Customer Service Ambassador

1 month ago


Albuquerque, New Mexico, United States Triumph Management Group, LLC Full time

We're seeking a skilled Customer Service Ambassador to join our team at Triumph Management Group, LLC. As an Enrollment Experience Specialist, you'll play a vital role in ensuring seamless interactions between clients and services. Your exceptional communication skills and attention to detail will make a lasting impact on our customers' journeys.

Responsibilities:

  • Highlight the value proposition of our products/services to drive new customer enrollment.
  • Engage with potential customers in a professional and friendly manner.
  • Understand prospective customer needs and preferences to offer suitable products or services.
  • Coordinate with other sales team members to share insights, successes, and challenges.
  • Stay up-to-date with changes to products, services, pricing, and promotions.
  • Develop and maintain reports on sales metrics, team performance, and other relevant data to provide regular updates to management and clients.
  • Continuously improve sales skills and knowledge through training and self-learning.

Qualifications:

  • Ability to adapt and think on your feet.
  • Collaborative team player.
  • Ability to understand each customer's needs and recommend suitable solutions.
  • Ability to adjust to changing situations, products, and strategies while maintaining a positive attitude and high levels of performance.
  • Positive attitude and ability to maintain a healthy and positive work environment.
  • Active listening skills to tailor responses to customers' needs.
  • Effective time management and ability to juggle multiple tasks, prioritize interactions, and manage time efficiently to meet sales goals.


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